Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Quintana

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced professional with a strong background in technology-related roles.Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuously hiring and developing the best to contribute to organizational success.

Overview

21
21
years of professional experience

Work History

Outbound Problem Solve Process Assistant

Amazon
Fresno, CA
08.2022 - Current
  • Assisted in the development of efficient and effective process protocols.
  • Processed up to 25,000 customer orders per day while ensuring a safe work environtment
  • Collaborated with colleagues/management to develop innovative solutions for complex problems.
  • Ensure customer orders packed out on time by meeting CPT promised arrival time.
  • Assisted with any associate barriers to ensure a safe work environment with task at hand
  • Maintained up-to-date documentation of processes including workflows, procedures, guidelines.
  • Identified areas for improvement within existing processes.
  • Provided support to team members in resolving process-related issues.
  • Prepared reports summarizing process performance, progress, and recommendations for optimization.
  • Facilitated training sessions for staff on how to use newly implemented processes effectively.
  • Analyzed data from multiple sources to identify opportunities for improvement.
  • Identified areas for improvement and recommended solutions to optimize processes.

Lead Tax Examiner

Internal Revenue Service
Fresno, CA
02.2003 - 06.2015
  • Lead Experience
  • Prepared summaries, charts, tables, graphs. based on transcribed data.
  • Followed established protocols when handling confidential information.
  • Inputted all transcribed data into the appropriate software program.
  • Created spreadsheets and databases to organize collected data.
  • Analyzed large volumes of numerical or textual information quickly and accurately.
  • Identified discrepancies in source materials and resolved them accordingly.
  • Conducted research activities to retrieve missing or incomplete data.
  • Reviewed and corrected raw data to ensure accuracy.
  • Updated existing records with newly acquired information.
  • Performed quality assurance checks on data entries for accuracy.
  • Identified, corrected, and reported data entry errors.

Education

A.S. Degree - Criminal Justice

San Joaquin Valley College

Skills

  • Safety Management
  • Result Driven
  • Workflow Management
  • Management Support
  • Process Improvement
  • Excellent Communication
  • Teamwork and Collaboration
  • Problem-Solving
  • Writing reports
  • Hire/Develop/Coaching skills
  • Earn Trust/leadership skills

Timeline

Outbound Problem Solve Process Assistant

Amazon
08.2022 - Current

Lead Tax Examiner

Internal Revenue Service
02.2003 - 06.2015

A.S. Degree - Criminal Justice

San Joaquin Valley College
Vanessa Quintana