Karen Velazquez Reyes
Alabaster
Summary
Dynamic professional with a proven track record at A.C. Legg, excelling in customer service and office administration. Skilled in empowering teams and managing conflict, while maintaining confidentiality and organization. Adept at document preparation and appointment scheduling, contributing to a collaborative environment and enhancing operational efficiency.
Overview
5
5
years of professional experience
Work History
Secretary
Alabama Notary and Taxes
01.2024 - 05.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Team Leader
A.C. Legg
06.2020 - 01.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Associate of Science - Business
Jefferson State Community College
Birmingham, AL05-2025
High School Diploma -
Thompson High School
Alabaster, AL05-2020
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Document preparation
- Excel spreadsheets
Timeline
Secretary
Alabama Notary and Taxes
01.2024 - 05.2025
Team Leader
A.C. Legg
06.2020 - 01.2024
Associate of Science - Business
Jefferson State Community College
High School Diploma -
Thompson High School
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