Karen Vincent
Jacksonville,FL
Summary
Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in the ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
9
9
years of professional experience
Work History
Leasing Success Specialist
Venterra Realty
Jacksonville, FL
07.2025 - Current
- Drive occupancy by leasing site unseen in centralized operations.
- Effectively convert prospects to tours.
- Assisted critical properties in driving occupancy.
- Developed plans addressing efficiency issues in prospect to applicant process.
- Executed prospect feedback initiatives to enhance satisfaction.
- Maintained accurate records of prospect interactions and feedback.
- Developed marketing materials for property listings and specials.
- Developed and implemented specialized procedures for customer service operations.
- Manage CRM for multiple properties across portfolio.
- Supported on-site teams' performance through ongoing CRM training and sales best practices.
Senior Better Living Consultant of the Southeast Region
Venterra Realty
01.2023 - 06.2025
- Exceeded sales KPIs and received recognition for consistently completing top-level survey completion, leasing impact determined by closing rate of tours, and survey score.
- Consistently reaches annual revenue of 1 million dollars in obtained leases for total rent.
- Facilitated onboarding and mentoring for new Better Living Consultants, enhancing team integration and success in the Atlanta region.
- Managed onsite Better Living Consultants to ensure compliance with company standards.
Better Living Consultant
Venterra Realty
01.2022 - 01.2023
- Resolved resident inquiries and managed incidents to enhance overall resident experience.
- Created content and implemented social media strategy to foster community engagement within resident pipeline.
- Drives consistent growth in revenue by facilitating prospect tours, aiding in maintaining high occupancy percentages through facilitation of a full-cycle lead generation to close process.
- Manages CRM system to generate quotes and recommended pricing strategies to maximize profitability and revenue generation.
- Onboarded new residents and maintained communication with tenants to ensure service satisfaction.
Supervisor
Bath and Bodyworks
01.2021 - 01.2022
- Reviewed annual budget, planned expenditures, evaluated variances, and implemented corrective financial measures to align with financial goals.
- Evaluated employee performance, providing feedback and support to ensure sales employees achieved objectives.
- Assisted with recruitment, training, and development of sales associates to enhance team capabilities and performance.
General Manager
Arden’s Garden
03.2021 - 08.2021
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Executed cash and inventory counts daily to ensure accuracy during audits.
- Maintained consistent staffing for daily operations during opening and closing shifts to support operational continuity.
Shift Supervisor
Starbucks
06.2018 - 03.2020
- Trained team members to enhance customer experience, leading to increased satisfaction.
- Managed inventory and cash processes for opening and closing shifts, ensuring accuracy and accountability.
- Cultivated relationships with customers, staff, and community partners to foster a supportive community environment.
Office and Volunteer Coordinator
Habitat for Humanity
01.2018 - 06.2018
- Recruited volunteers through targeted social media campaigns and community outreach efforts, enhancing program support.
- Guided volunteers in program knowledge and streamlined onboarding process for new recruits.
- Authored grant applications to secure funding, contributing to program sustainability.
Education
BA - Sociology, Anthropology
Arcadia University
Glenside, PennsylvaniaSkills
- Occupancy management
- Occupancy strategies
- CRM management
- Sales effectiveness
- Prospect engagement
- Project coordination
- Workflow improvement
- Customer service
- Customer support
- Client relations
- Analytical skills
- Problem-solving
- Team collaboration
- Communication skills
- Problem solving
Timeline
Leasing Success Specialist
Venterra Realty
07.2025 - Current
Senior Better Living Consultant of the Southeast Region
Venterra Realty
01.2023 - 06.2025
Better Living Consultant
Venterra Realty
01.2022 - 01.2023
General Manager
Arden’s Garden
03.2021 - 08.2021
Supervisor
Bath and Bodyworks
01.2021 - 01.2022
Shift Supervisor
Starbucks
06.2018 - 03.2020
Office and Volunteer Coordinator
Habitat for Humanity
01.2018 - 06.2018
BA - Sociology, Anthropology
Arcadia University