William Ramos
Lumberton,TX
Summary
Dynamic Assistant Property Manager dedicated to elevating tenant experiences and maximizing property value. Effectively led teams to resolve tenant issues, improve occupancy rates, and ensure compliance with property standards. Proven ability to implement operational strategies that enhance efficiency and service quality.
Overview
12
12
years of professional experience
Work History
Senior Leasing Specialist
Nrp Group
Beaumont, Texas
05.2026 - Current
- Facilitated lease negotiations, ensuring compliance with company policies and regulations.
- Conducted property tours, showcasing features and amenities to prospective residents.
- Collaborated with maintenance teams to ensure timely service requests and repairs.
Verizon Welcome center
Interlogix
Kountze, Texas
04.2025 - Current
- Resolved customer account inquiries, payments, and billing issues promptly, enhancing customer satisfaction.
- Addressed customer inquiries on credit accounts and payment options, ensuring clear understanding and resolution.
- Informed customers on credit policies and responsible borrowing practices, promoting informed financial decisions.
- Processed credit applications, verifying applicant information for accuracy.
- Analyzed financial statements and credit reports to assess risk levels.
ASSISTANT PROPERTY MANAGER
AOG Living-Pine Club
Beaumont, USA
09.2024 - 04.2025
- Resolved tenant complaints and disturbances, fostering a positive living environment.
- Managed daily administrative tasks to enhance tenant relations and streamline rent collections.
- Coordinated tenant move-in/out processes and oriented new tenants to property.
- Responded promptly to inquiries and requests from tenants to provide customer service support.
- Conducted regular inspections of vacant units for cleaning and maintenance.
- Initiated eviction proceedings in accordance with state law and court orders to uphold property standards.
IOE FLIGHT ATTENDANT
Mesa Airlines
Houston, USA
02.2020 - 08.2024
- Instructed new hire flight attendants on safe operation of flights.
- Conducted detailed safety briefings pre-departure, ensuring compliance from passengers in exit rows.
- Announced and demonstrated safety and emergency procedures for oxygen masks, seat belts, and life jackets.
- Trained in emergency evacuation procedures, CPR, and First Aid protocols.
- Resolved conflicts between passengers and handled difficult customer situations using problem-solving skills.
- Maintained composure in high-pressure situations, effectively addressing passenger complaints and medical emergencies.
- Ensured safe boarding and disembarking for disabled passengers, providing necessary assistance throughout the process.
DRIVER
Lyft
Houston, USA
01.2015 - 08.2024
- Maintained a clean driving record with no violations or citations on file.
- Maintained clean driving record and obeyed traffic laws and regulations.
- Delivered exceptional customer service during each delivery, enhancing customer satisfaction.
- Coordinated with customers to confirm delivery timings and ensure accuracy in shipments.
- Employed GPS devices and route tracking systems to identify efficient driving paths, minimizing delays.
Education
CERTIFIED NURSING ASSISTANT - NURSING
Lamar state college
Port ArthurSkills
- Property management
- Fair housing compliance
- Occupancy management
- Tenant relations
- Onboarding procedures
- Customer relationship management
- Conflict management
- Oral and written communication
References
References available upon request
Timeline
Senior Leasing Specialist
Nrp Group
05.2026 - Current
Verizon Welcome center
Interlogix
04.2025 - Current
ASSISTANT PROPERTY MANAGER
AOG Living-Pine Club
09.2024 - 04.2025
IOE FLIGHT ATTENDANT
Mesa Airlines
02.2020 - 08.2024
DRIVER
Lyft
01.2015 - 08.2024
CERTIFIED NURSING ASSISTANT - NURSING
Lamar state college