Karen Ward
Taylor,MI
Summary
Compassionate and dedicated Clinical Mental Health Therapist who has multiple years of counseling experience as well as leadership experience in the healthcare field. Adept at working in a multi-cultured and diverse team environment. Experienced in being main point of contact for listening to client concerns.
Overview
17
17
years of professional experience
Work History
Limited Licensed Professional Counselor
Motor City Center for Hope
09.2022 - Current
- Conduct an average of 27 individual, couples, and family sessions per week.
- Facilitate periodic group sessions focusing on various topics.
- Maintain accurate and timely documentation, adhering to ethical standards.
- Relay crucial details to relevant local and state agencies as needed.
Office Manager
Ty Metzger, State Farm
08.2017 - Current
- Responsible for maintaining policies of 1100 current customers
- Provide customers with multi-line insurance quotes
- Assist customers with policy changes and policy reinstatements
- Calculate premiums and establish payment methods
- Work with underwriting to determine customer eligibility
- Serve as first point of escalation for all customer concerns
- Perform all office maintenance duties
Customer Service Supervisor
Baxter Healthcare
11.2007 - 01.2017
- Developed effective systems & procedures to ensure effectiveness of customer service department operations
- Coordinated the activities of the department with other internal departments, third party distributors, transportation, operations, customers, and sales staff
- Ensured department quality standards by performing call monitoring and skill verification
- Responsible for staffing, performance reviews, employee development, and salary reviews
- Delivered training to staff
- Received and answered inquiries from customers, sales staff, other internal departments, and vendors
- Served as escalation point for customers
- Acted as regional key contact for distribution
- Served as process owner and SME for various department processes
- Served on various project teams
Education
Master of Arts - Clinical Mental Health Counseling
Southern New Hampshire University
05.2023
Master of Business Administration -
University of Phoenix
06.2003
Bachelor of Science - International Business
Ferris State University
12.1995
Skills
- Anxiety management
- Depression treatment
- Anger management
- Relationship counseling
- Grief and loss support
- Self-esteem building
- Evidence-based practices
- Verbal Communication
- Micro-skills
Timeline
Limited Licensed Professional Counselor
Motor City Center for Hope
09.2022 - Current
Office Manager
Ty Metzger, State Farm
08.2017 - Current
Customer Service Supervisor
Baxter Healthcare
11.2007 - 01.2017
Master of Arts - Clinical Mental Health Counseling
Southern New Hampshire University
Master of Business Administration -
University of Phoenix
Bachelor of Science - International Business
Ferris State University
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