Karen Whalen
General Clerk 2
Washington,DC
Summary
Providing quality patient care and administrative services. In my position as patient screener, making sure to communicate with the patients ,and love ones to direct them to there appointment making sure to get them in a timely
manner
Overview
24
24
years of professional experience
1
1
Certification
Work History
Health Screener
Metropolitan Healthcare Services/George Washington
Washington
06.2021 - Current
- Ensures a warm friendly welcome to all individuals entering the facility (i.e., patients, visitors, vendors, delivery personnel, staff, etc.) Provide additional information to employees, patients, or visitors once responses have been documented
- Utilizes proper safe patient handling techniques Personally, I escort guests throughout the facility, open doors, offer wheelchair assistance, and guidance
- Responds to guest inquiries and concerns promptly with courtesy Knowledge of the facility procedures and guest-related information including, facility general information, general event information, taxi/transportation assistance
- Ability to demonstrate professionalism, with effective communication and interpersonal skills
- Maintains a safe, clean, and neat work environment by following standards and procedures
- Maintains strict confidentiality related to work information (in accordance with HIPAA)
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Utilized medical equipment safely and effectively in daily tasks.
- Transported patients to appointments or between units as needed.
- Built strong and trusting rapport with clients and loved ones.
Services Technician
Epic Solutions AT FINNEGAN LAW
Washington
01.2018 - 03.2021
- Scanning mail
- Logistic-locating mail
- Delivering mail/ sending out mail
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
- Organized and monitored mail supplies and general office supplies for mailroom
- Operated mail processing equipment and manually sorted mail
- Answered telephones, directed calls and took messages
- Communicated with customers, employees and vendors to answer questions and address complaints.
Player Service Specialist
Delaware Park Casino
Wilmington
09.2013 - 12.2017
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating
- Explained rules, took bets and delivered payouts to facilitate movement of games
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience
- Opened game at assigned table by thoroughly inspecting cards and counting and verifying contents
- Assisted players and guests with requests for information regarding gaming floor, slot machines, facilities and upcoming events
- Maintained enjoyable environment by entertaining and engaging players at tables.
Patients Register
Johns Hopkins Hospital
Baltimore, MD
01.2000 - 01.2006
- Assisted with patient admissions, discharges and transfers
- Performed minor housekeeping tasks to keep patient areas clean and sanitized
- Prepared patient chart for admission and compiled appropriate paperwork.
Records Clerk
Department of Correction
Wilmington, DE
01.2000 - 08.2005
- Maintained record room Processed record inmates paper work Processed good-time (early release time) Processed sentence paper work ( time that the judge gave)
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request
- Created or updated records with new files or information
- Added new material to file records or created new records.
Education
Diploma - Business Administration and Management
Trenton Central High School
Trenton, NJ11.2014
High school diploma -
Trenton Central High School
Skills
- Support Services
- Self Motivation
- Attention to Detail
- Team building
- Continuous Improvement
- Relationship Building
- Effective Communication
- Time management abilities
Certification
- BLS Certification
- First Aid Certification
- CPR Certification
Timeline
Health Screener
Metropolitan Healthcare Services/George Washington
06.2021 - Current
Services Technician
Epic Solutions AT FINNEGAN LAW
01.2018 - 03.2021
Player Service Specialist
Delaware Park Casino
09.2013 - 12.2017
Patients Register
Johns Hopkins Hospital
01.2000 - 01.2006
Records Clerk
Department of Correction
01.2000 - 08.2005
Diploma - Business Administration and Management
Trenton Central High School
High school diploma -
Trenton Central High School
- BLS Certification
- First Aid Certification
- CPR Certification
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