Karen White
Weehawken,NJ
Summary
Experienced and versatile professional with over 10 years of management expertise across operations, customer service, and channel management. Adept at optimizing processes, coaching teams, and driving customer satisfaction. Expert in financial reporting, process improvements, and implementing strategies that enhance organizational efficiency. Seeking a Customer Care Representative role to leverage my relationship management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Channel Manager
Cyngular Security
Tel Aviv, Israel
03.2024 - Current
- Provided training, resources, and ongoing support to channel partners, improving product knowledge and sales performance
- Monitored market trends and customer needs, adjusting channel strategies to align with business objectives
- Collaborated with sales teams to achieve revenue targets, fostering a collaborative environment
- Regularly reported on channel performance to management, delivering actionable insights for optimization
General Manager
Regency Whist Club
New York, USA
05.2020 - 03.2023
- Optimized dining operations, reducing loss by 50% and increasing efficiency
- Led procurement initiatives, successfully increasing club membership by 25%
- Spearheaded QuickBooks adoption among the team, achieving a 98% implementation rate
- Introduced new dining periods and events, boosting engagement and customer satisfaction
Director of Operations
Edison Group Inc.
New York, USA
12.2017 - 11.2020
- Developed strategies to enhance customer support, increasing sales by 12%
- Streamlined data collection and reporting processes, saving 78+ hours monthly
- Identified upselling opportunities, contributing to $480k in additional sales
- Implemented HR strategies to address organizational needs and improve team performance
Education
Bachelor of Business Administration - Accounting
Amber University
Dallas, TX05.2011
Executive Management Program -
Tuck School of Business, Dartmouth University
Hanover, NHSkills
- Strong relationship management
- Problem-solving
- Communication skills
- Microsoft Office (Excel, PowerPoint, Word)
- Adobe Photoshop
- QuickBooks
- Sage Mas 90/200/500
- ChatGPT
- InvideoAL
- Kapwing
- Cap Cut
- Streamline processes
- Optimize workflows
- Enhance operational efficiency
- Advanced proficiency in financial reporting
- Forecasting
- Data analysis
- Coaching
- Training
- Leading teams
- Meet and exceed performance targets
Hobbies and Interests
- Camping
- Biking
- Cooking
- Reading
- Travel
- Yoga & Meditation
- Sewing
- Writing
- Public Speaking
Timeline
Channel Manager
Cyngular Security
03.2024 - Current
General Manager
Regency Whist Club
05.2020 - 03.2023
Director of Operations
Edison Group Inc.
12.2017 - 11.2020
Bachelor of Business Administration - Accounting
Amber University
Executive Management Program -
Tuck School of Business, Dartmouth University
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