Karen White
Overland Park,KS
Summary
Detail-oriented commercial real estate professional with 14 years of experience in loan servicing and asset management, including six years in a management role focused on developing staff, delivering high-quality customer service, and mitigating risk.
Overview
15
15
years of professional experience
Work History
Portfolio Manager
KeyBank National Association
Overland Park, KS
09.2019 - Current
- Lead a team of six Account Managers serving as primary borrower contacts for a $20B securitized commercial real estate loan portfolio (CMBS).
- Supervise daily loan servicing operations, including approving reserve and escrow disbursements, payoff statements, leasing activity (leases and SNDAs), property management change consents, and servicing transfers.
- Resolve complex loan-level issues with borrowers while ensuring compliance with loan documents and servicing agreements and mitigating portfolio risk.
- Collaborate with internal departments to identify process improvements, streamline communication, and enhance operational efficiency.
- Proactively work with team members, borrowers, and internal departments to address covenant-related issues and oversee the implementation of cash management.
Senior Account Manager
KeyBank National Association
Overland Park, KS
09.2012 - 09.2019
- Served as the primary point of contact for borrowers on a complex securitized commercial loan servicing portfolio.
- Reviewed borrower reserve disbursement requests to ensure compliance with disbursement requirements outlined in loan documents and servicing agreements.
- Prepared payoff statements, including yield maintenance calculations.
- Worked with legal counsel to process defeasances, lien releases, and Subordination, Non-Disturbance, and Attornment Agreements (SNDAs).
- Prepared case presentations for leasing consent requests and property management changes.
- Monitored and implemented covenant compliance triggers.
- Ensured loans remained in compliance by addressing delinquencies, deferred maintenance, and other loan-specific issues with borrowers.
- Led training initiatives for new and developing employees.
Surveillance Analyst
KeyBank National Association
Overland Park, KS
06.2011 - 09.2012
- Conducted detailed analyses of operating statements and rent rolls for commercial real estate properties, including calculating debt service coverage ratios (DSCR) and occupancy rates.
- Identified underperforming loans through financial analysis and submitted recommendations to the Watchlist Committee for review.
- Ordered and reviewed property inspection reports to ensure assets were properly maintained and in compliance with loan requirements.
- Responded to rating agency and investor inquiries by providing detailed updates and analysis on property and loan-level performance.
Education
Bachelor of Science - Accounting
University of Kansas
Skills
- Process improvement and problem solving
- Attention to detail
- Effective communication
- Portfolio management
- Loan document review
- Financial analysis
Timeline
Portfolio Manager
KeyBank National Association
09.2019 - Current
Senior Account Manager
KeyBank National Association
09.2012 - 09.2019
Surveillance Analyst
KeyBank National Association
06.2011 - 09.2012
Bachelor of Science - Accounting
University of Kansas