KAREN WILEY SIDER
ELLICOTT CITY,MARYLAND
Summary
Dynamic Healthcare Executive with a track record of optimizing clinical workflows and enhancing patient experiences. Demonstrated success in strategic planning and regulatory compliance, leading multidisciplinary teams to achieve significant revenue growth and maintain high standards of care across multiple service lines.
Overview
21
21
years of professional experience
Work History
Director of Operations
Mercy Medical Center
01.2023 - Current
- Executed a strategic plan that focused on revenue and patient market share growth for the Department of Orthopedics.
- Drove service excellence initiatives, optimizing clinical workflows to elevate patient satisfaction and outcomes within orthopedic service lines.
- Led a multidisciplinary team of 70+ providers and staff, fostering a culture of accountability and patient-centric care.
- Oversaw strategic partnerships with medical device vendors, introducing innovative options that enhanced clinical care delivery.
- Directed grievance resolution and compliance reporting; partnered with Risk Management to analyze patient feedback data, implementing systemic process improvements.
- Ensure full compliance with Joint Commission and regulatory requirements, maintaining high standards for patient safety and quality of care including pursuit and receipt of Advanced Certification for Hip/Knee Joint Replacement.
- Orthopedic Specialty Hospital
Chief of Operations
Foot Centers of Maryland
01.2010 - 01.2026
- Standardized best practices for patient service delivery and regulatory compliance, enhancing consistency across multiple clinical sites.
- Integrated operational strategies that improved patient access and experience while maintaining financial performance.
- Managed credentialing and regulatory requirements, ensuring clinical processes met highest standards of care and compliance.
Senior Underwriter
CareFirst Blue Cross Blue Shield
01.2015 - 01.2023
- Managed 35,000+ small group contracts to ensure compliance with ACA and state regulations across jurisdictions.
- Collaborated with regulators, auditors, and executive leadership to address policy, eligibility, and legislative compliance issues.
- Designed and led internal audit programs to ensure compliance with evolving federal and state guidelines.
Executive Director
Visiting Angels Living Assistance
01.2006 - 01.2012
- Led all aspects of operations for state licensed residential service agency serving 200+ patients annually, with a workforce of 90+ clinical staff.
- Ensured compliance with state licensing and regulations (COMAR), achieving high standards of care and quality outcomes.
- Managed budgets to sustain >30% profit margin while expanding community-based services.
- Collaborated with hospitals, SNFs, hospices, and physicians to enhance integrated care for seniors and patients with complex needs.
Education
M.S. - Health Care Administration
University of Maryland
B.S. - Health Services Management
University of Maryland
Skills
- Operational Strategy Development
- Regulatory compliance
- Patient Experience Enhancement
- Financial Performance Improvement
- Operational efficiency
- Process improvement
- Data analytics
- RCM & Cost Containment
- Strategic planning
Affiliations
- ACHE
- Howard County Local Health Improvement Commission
Executive Core Competencies
- RCM & Cost Containment
- Program Architecture & Implementation
- Regulatory Compliance & Grievance Management
- Human-Centered Design & Quality Improvement
- Data Analytics & HCAHPS Performance Optimization
- Strategic Planning & Collaborative Leadership
Timeline
Director of Operations
Mercy Medical Center
01.2023 - Current
Senior Underwriter
CareFirst Blue Cross Blue Shield
01.2015 - 01.2023
Chief of Operations
Foot Centers of Maryland
01.2010 - 01.2026
Executive Director
Visiting Angels Living Assistance
01.2006 - 01.2012
M.S. - Health Care Administration
University of Maryland
B.S. - Health Services Management
University of Maryland