Christopher Keziah
Bluffton,SC
Summary
Healthcare operations executive with a record in revenue cycle management, operational strategy, and AI-driven automation. Built an operational intelligence platform with 30+ modules delivering real-time KPI visibility across multiple locations. Increased inner department revenue by 300% over 10 years.
Overview
15
15
years of professional experience
Work History
Director of Operations
D.A.P., Inc.
Bluffton, SC
11.2023 - Current
- Oversaw end-to-end revenue cycle operations with 10 years of DME billing experience and 10+ years of prescription billing oversight — audited claims, analyzed payor behavior, identified anomalies, developed best practices, and managed full A/R across third-party payers, credit cards, accounts, and cash for pharmacy, DME, and HME business with $600K+ in inventory.
- Directed IT, cybersecurity, HR, vendor management, benefits administration, software selection, automation projects, and technology initiatives for the organization.
- Designed and built a comprehensive operational intelligence platform from scratch — 30+ modules across 10+ departments including LTC, DME, Finance, Admissions, Billing & Statements, Vaccine Scheduling, Operations, and Compliance — providing real-time KPI visibility, predictive analytics, and automated workflows across 4 locations; platform includes secure role-based authentication with PIN and TOTP verification, permission controls by staff role, and inactivity-based session management.
- Developed AI-enabled automation and intelligent workflows across platform — including QS1 statement processing that bulk-uploads PDFs, splits them by patient, matches each to correct customer, and emails them individually with branded messaging; integrated Twilio for SMS reminders; synchronized Microsoft 365 calendar; and scheduled predictive maintenance for fleet vehicles based on mileage data.
- Built predictive analytics capabilities across operational areas — Rx refill pattern analysis to identify adherence issues and opportunities, LTC dispensing data analysis to flag trends and anomalies, DME order origination mapping for geographic analysis, and chargeback tracking with resolution status monitoring — translating complex operational and financial data into actionable executive insights.
- Rebuilt network infrastructure to enable remote operations across all store locations — allowed staff to work from any store, eliminating downtime and driving improvements in productivity and operational efficiency; scaled workforce from 25 to 48 while maintaining regulatory compliance and controlling payroll costs.
- Progression: DME Manager
- General Manager
- Director of Operations
General Manager
D.A.P., Inc.
Bluffton, SC
10.2017 - 11.2023
- Launched eCommerce capabilities from the ground up — expanding revenue channels and driving consistent year-over-year growth through digital access, technology-enabled process improvement, and data-driven decision-making.
- Managed operations of retail pharmacy, DME, and HME business — overseeing billing, claims, procurement, inventory, logistics, and accreditation, and ensuring revenue cycle performance and financial outcomes across multiple locations.
- Restructured procurement by introducing vendor aggregator sourcing from small wholesalers — applying analytics-driven strategies to enhance gross margins and optimize cost of goods.
- Implemented IVR infrastructure — designing intelligent routing logic and automated phone workflows that streamlined call handling and enhanced process accuracy and patient experience.
DME Manager
D.A.P., Inc.
Bluffton, SC
11.2013 - 10.2017
- Grew DME revenue from $300K to $700K over 4 years through process discipline, accreditation expansion, and systematic operational improvements — tracking KPIs and performance metrics to drive revenue realization and billing performance.
- Hired and trained dedicated DME replacement after promotion to General Manager — supported sector growth to $1.2M under oversight while upholding quality standards and operational efficiency.
- Cultivated expertise in non-assigned Medicare B DME billing over 10 years — mastering complete claim cycle, medical necessity documentation, and DME reimbursement complexity; performed chart review and eligibility analysis for Medicare/Medicaid coverage determinations, acting as internal compliance and policy resource.
Operations Manager
DuraMed Medical Equipment
, NC / SC
09.2011 - 11.2013
- Managed sales operations for homes, nursing homes, SNFs, LCFs, VA, and vocational rehab, overseeing inventory, pricing, fee schedules, and multi-state account relationships to enhance financial and operational outcomes.
- Won a Medicare Round competitive bid contract, securing preferred vendor status through a highly regulated and competitive procurement process — demonstrated ability to navigate complex healthcare reimbursement landscapes and drive revenue realization.
- Developed and launched home modification and dropshipping programs, creating new service lines and revenue streams, showcasing product and solution development expertise.
Education
Bachelor of Fine Arts - Communication
Coastal Carolina University
Conway, South CarolinaSkills
- Operational Strategy Development
- Billing analytics
- Revenue optimization
- KPI visibility
- Predictive analytics
- Dashboard development
- Workflow automation
- Operational System Design
- Process improvement
- Cross-functional collaboration
- Executive Communication & Stakeholder Management
- Data governance
COMMUNITY
Bluffton Park HOA, Board Member & Secretary
ENTREPRENEURIAL VENTURES
- Founder & Operator
- South Carolina Dispensary
- Apr 2020 – Present
- Co-founded and operate a profitable CBD retail and wholesale company overseeing procurement, marketing, fulfillment, web, and contract negotiation from the ground up.
Timeline
Director of Operations
D.A.P., Inc.
11.2023 - Current
General Manager
D.A.P., Inc.
10.2017 - 11.2023
DME Manager
D.A.P., Inc.
11.2013 - 10.2017
Operations Manager
DuraMed Medical Equipment
09.2011 - 11.2013
Bachelor of Fine Arts - Communication
Coastal Carolina University