Erin Montrose
Houston,TX
Summary
High-impact professional with over 34 years of experience in organizational operations, specializing in compensation strategy and total rewards. Expert in ensuring pay equity and regulatory compliance with FLSA, EPA, ADA, and OSHA standards. Proven track record in leveraging compensation survey data and benchmarking to design competitive salary structures and incentive programs. Adept at managing global vendor relationships and large-scale benefits administration to drive efficiency and support talent retention in complex, global environments.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Director of Operations
CSH Business Group
10.2018 - Current
- Strategic leader with over 7 years of experience overseeing organizational total rewards, financial operations, and federal labor law compliance.
- Expert in aligning compensation structures with FLSA, EPA, and ADA standards to ensure equitable pay and regulatory adherence.
- Proven track record in managing vendor relations, optimizing benefits administration, and leveraging data-driven KPIs to drive organizational growth and $500K in first-year revenue.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Managed purchasing, sales, marketing and customer account operations efficiently and processed insurance claims.
District Manager
Group Management Services
05.2016 - 10.2018
- Under limited supervision, primary responsibility for the overall management of all aspects of the operation and a high level of customer serviced performance.
- Achieve revenue goals by effectively managing, staff productivity, collections, receivables, and miscellaneous operations expenses.
- Manage labor costs, miscellaneous operations expenses, equipment upgrades within budget guidelines.
- Increase and stimulate new growth.
- Complete administrative tasks, reports, bank deposits, revenue posting, staff payroll, bonuses, accounts receivable reports and invoice processing correctly and within deadline.
- Recruit, hire, train, develop and counsel staff.
- Ensure a high level of customer service provided, quality of care, cleanliness and safety of facility.
- Directed operational strategies to enhance efficiency across multiple locations.
- Mentored district staff to improve performance and align with corporate objectives.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
District Specialty Manager
Castle Dental
01.2013 - 05.2016
- My primary responsibilities are to overall manage 12 specialty teams. 1 endodontist, 2 oral surgeons, 2 periodontist, 1 pedodontist, 7 orthodontist, 58 employees and 33 locations all over Houston, TX.
- Ensuring high level of customer service, quality care, OSHA and safety of the facilities.
- Managing time and scheduling, follow up and resolution of any doctor/employee problems, patient complaints.
- Hire, train, develop and counsel staff.
- Increased production by 31% and increased collections by 56%.
- Responsible for providing support to multiple dental offices, corporate officers, senior executives, and office management while traveling in the field.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Office Manager
Lovett Dental
10.2006 - 10.2012
- Performed administrative and office management duties necessary to support corporate officers, senior executives, and management.
- Oversaw A/P and A/R, payroll, accounting, third party financing, corporate credit card payments, and petty cash.
- Carried out book keeping, processed payments, charge orders, lab invoices, and purchase orders.
- Supervised and trained office staff.
- Supported and supervised doctors and provided administrative support directly to CEO, President.
- Recognized for reducing A/R from 12% to under 5% within thirty days.
- Instituted procedures to improve efficiency.
- Created and implemented highly effective system that increased productivity and collections.
Orthodontic Office Manager
Castle Dental
10.2005 - 10.2006
- Directly supervise (6) orthodontic dental office auxiliaries and clerical staff.
- High volume offices treating 100 to 150 patients daily.
- Carried out supervisory responsibilities in accordance with the policies and applicable laws.
- Essential duties and responsibilities include achieving revenue goals by effectively managing staff productivity, collections and receivables, specialty referral process and miscellaneous operations expenses.
- Manage offices within budgeted guidelines.
- Complete administrative reports, bank deposits, revenue posting, payroll projections, staff payroll and bonus, accounts receivable reports and invoice processing correctly within deadline.
- Present dental treatment plans, upgrades, and various dental products.
- Communicate payment options including insurance benefits, financing, Care Credit and payment plans.
- Respond to doctor, patient and employee grievances, addressing complaints, appraising performance, disciplining employees and resolving issues.
Education
Dental Office Computer Management & Radiology Certification - Dental
R.O.P.
Riverside, CA01.1995
Some College (No Degree) - Accounting and Finance
Riverside College
Riverside, CARegistered Dental Assistant - undefined
R.O.P.
Riverside, CA09.1993
High School Education - undefined
Corona High School
Corona, CA01.1993
Skills
- Operational strategy development
- Financial analysis
- Human resources management
- Strategic Revenue Generation
- Profit and loss management
- Policy Formulation & SOPs
- KPI Analysis & Reporting
- Payroll & Benefits Admin
- Recruitment & Onboarding
- Process Optimization (SOPs)
- Financial Control Systems
- Performance Evaluations
- Quality & Inventory Control
- Cost-Benefit Data Analysis
- Workforce Development
- Project Lifecycle Management
- Performance Metric Analysis
- Training Program Oversight
- Client & Stakeholder Relations
- Resource Allocation
- Leadership & Mentorship
- Strategic planning and execution
- Leadership training
- Quality assurance
- Process improvements
Languages
English
Native or Bilingual
Timeline
Director of Operations
CSH Business Group
10.2018 - Current
District Manager
Group Management Services
05.2016 - 10.2018
District Specialty Manager
Castle Dental
01.2013 - 05.2016
Office Manager
Lovett Dental
10.2006 - 10.2012
Orthodontic Office Manager
Castle Dental
10.2005 - 10.2006
Registered Dental Assistant - undefined
R.O.P.
High School Education - undefined
Corona High School
Dental Office Computer Management & Radiology Certification - Dental
R.O.P.
Some College (No Degree) - Accounting and Finance
Riverside College