Overview
Work History
Education
Skills
Affiliations
Tech Sargeant for Air Force Military
Timeline
Generic

Karen Williams

Lynn,MA

Overview

3
3
years of professional experience

Work History

Customer Service

Intercruises
04.2022 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Associate

Home Depot
05.2021 - 03.2022
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.
  • Used in-store system to locate inventory and place special orders for customers.

Barista

Dunkin' Donuts Starbucks
03.2020 - 01.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Education

Nursing

Auburn University-Montgomery
Montgomery, AL

High School Diploma -

Jefferson Davis High School
Montgomery, AL
05.1980

Skills

  • Driving Continuous Improvement
  • Management Experience
  • Administration and Operations
  • Microsoft Office
  • Complex Problem-Solving
  • Data Entry
  • Customer Service and Assistance

Affiliations

Tech Sargeant Ranking held for almost a decade in the Air Force Military

Tech Sargeant for Air Force Military

Acquired leadership skills, traveled the world training fellow recruits with standard procedures, 

Timeline

Customer Service

Intercruises
04.2022 - 04.2023

Associate

Home Depot
05.2021 - 03.2022

Barista

Dunkin' Donuts Starbucks
03.2020 - 01.2021

Nursing

Auburn University-Montgomery

High School Diploma -

Jefferson Davis High School

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Karen Williams