Karen Wilson
New York,NY
Summary
Personable customer service representative committed to providing high-quality services. Positive and infectious personality with excellent interpersonal and relationship-building Skills. Understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Guest Service Representative
Holiday Inn Express Hotel
Geneva, NY
07.2017 - Current
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Processed payments for room charges, taxes, and other incidentals as required.
- Answered incoming calls from guests seeking reservations or general information.
- Tracked inventory levels of supplies needed for front desk operations.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Patient Access Associate
Rochester Regional
Geneva, NY
04.2012 - 04.2017
- Scheduled appointments for patients according to their needs and preferences.
- Entered medical codes into the electronic health record system accurately.
- Greeted patients and visitors in a friendly, professional manner.
- Verified patient information through insurance eligibility checks.
- Processed payments for services rendered including co-pays and deductibles.
- Provided customer service to address inquiries or complaints from patients or family members.
- Adhered to HIPAA regulations while handling confidential patient information.
- Balanced daily collections report at the end of each shift.
- Applied HIPAA privacy and security regulations while handling patient information.
- Counselled patients on potential financial liabilities and payment requirements.
- Accessed programs and set up correct payment strategies based on patient means and needs.
Education
Associate of Science - Science
Finger Lakes Community College
Canandaigua, NY01-2013
Skills
- Report Preparation
- Guest Relations
- Concierge support
- Data Entry
- Customer Service
- Emergency Response
- Payment Processing
- Detail Oriented
- Computer Skills
Timeline
Guest Service Representative
Holiday Inn Express Hotel
07.2017 - Current
Patient Access Associate
Rochester Regional
04.2012 - 04.2017
Associate of Science - Science
Finger Lakes Community College
Similar Profiles
Shannon CookenmasterShannon Cookenmaster
Housekeeping Supervisor at Holiday Inn Express Hotel SuitesHousekeeping Supervisor at Holiday Inn Express Hotel Suites
Kiwaun WilsonKiwaun Wilson
Maintenance at Holiday Inn Express HotelMaintenance at Holiday Inn Express Hotel
Christy RayChristy Ray
Room Attendant at Holiday Inn Express HotelRoom Attendant at Holiday Inn Express Hotel
Harshpreet KaurHarshpreet Kaur
Front Desk Administrator at Holiday Inn Express Hotel SuitesFront Desk Administrator at Holiday Inn Express Hotel Suites
Shahzeb ArifShahzeb Arif
Vice President, Analytics at Publicis CollectiveVice President, Analytics at Publicis Collective