Karen Winters
San Dimas,California
Summary
Administrative Assistant and Senior Medical Transcriptionist with a proven track record at Providence St. Jude Medical Center. Expert in data entry and customer service, fostering strong relationships while ensuring confidentiality and accuracy in medical documentation. Adept at managing office workflows and enhancing communication among healthcare professionals for improved patient care.
Administrative professional with proven success in fast-paced office environments. Expertise in clerical tasks and staff support, ensuring efficient operations. Recognized for reliability and productivity while working independently.
Overview
36
36
years of professional experience
Work History
Administrative Assistant/Senior Medical Transcriptionist
Providence St. Jude Medical Center
09.1998 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Ensured packaging of slides/materials for second opinion.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Pathology Transcriptionist
Long Beach Community Hospital
08.1995 - 08.1998
- Edited and proofread documents for accuracy and completeness.
- Adapted quickly to changes in technology platforms or software tools used within the transcription process, minimizing disruptions to workflow efficiency.
- Ensured proper formatting and organization of pathology reports, facilitating ease of review for clinicians and other medical professionals.
- Ensured timely processing of pathology reports, prioritizing urgent cases and coordinating with medical teams.
- Collaborated with laboratory staff to verify specimen information, ensuring accurate reporting and diagnosis.
- Contributed to improved patient care by accurately capturing critical information from pathology specimens.
- Maintained strict confidentiality of patient records, adhering to HIPAA regulations and institutional protocols.
- Developed strong working relationships with pathologists through excellent interpersonal skills and professionalism in all interactions.
Pathology Transcriptionist
PIH Health Hospital - Whittier
02.1989 - 08.1995
- Streamlined workflow for pathologists by efficiently managing case files and data entry tasks.
- Facilitated communication between pathologists, clinicians, and other healthcare professionals for optimal patient care coordination.
- Enhanced diagnostic accuracy by meticulously transcribing pathology reports and findings.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Collaborated with laboratory staff to verify specimen information, ensuring accurate reporting and diagnosis.
Education
Associate of Arts - Word Processing
05-1991
Medical Terminology
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft outlook
- Microsoft Excel
- File organization
- Filing
Languages
English
Timeline
Administrative Assistant/Senior Medical Transcriptionist - Providence St. Jude Medical Center
09.1998 - Current
Pathology Transcriptionist - Long Beach Community Hospital
08.1995 - 08.1998
Pathology Transcriptionist - PIH Health Hospital - Whittier
02.1989 - 08.1995
Cypress College - Associate of Arts, Word Processing
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