Kelli Merola
Administrative professional
Bell,FL
Summary
Committed and integral administrative professional with successful experience in fast-paced office settings. Detail-oriented with extensive 25+ year experience in accurately transcribing medical dictations, translating voice recordings and handwritten notes into written form and comprehensive familiarity of medical terminologies and diagnostic procedures. Accurate, efficient and well-versed in reviewing and editing drafts and translating medical abbreviation and jargon. Proficient in multiple software and EHR modalities. Offers great time management and task prioritization skills with a willingness to take on added responsibilities to meet team goals. Self-motivated work ethic to perform effectively in independent or team environments. Expertise in anticipating professional needs and proactively identifying and resolving problems.
Overview
32
32
years of professional experience
Work History
Transcriptionist /Administrative Executive Assistant
Cardiac Clinic
04.1999 - Current
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Improved overall workflow efficiency through implementing time-saving strategies and effectively prioritizing workload to balance multiple projects concurrently without compromising quality or deadline adherence.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Efficiently managed large volume of work assignments while maintaining attention to detail and accuracy standards.
- Increased client satisfaction by providing timely and accurate transcriptions.
- Translated medical jargon and abbreviations into expanded forms to verify accuracy of patient and health care facility records.
- Supported colleagues with challenging projects, sharing knowledge and expertise to ensure successful completion of tasks.
- Maintained logs of incoming dictation projects and transcription records.
- Assisted in co-managing 20 - 30 employees with various personalities and from different cultures for a large eight (8)-physician practice.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Provided employee training to enhance staff performance and improve overall office procedures.
- Reduced overhead costs by identifying areas for improvement in supply management.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Coordinated staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations in practice’s yearly security risk analysis.
- Assisted in addressing and remedying patient or team member issues.
- Assisted in the development of policies and procedures for effective practice management.
- Created organized filing system to manage department documents.
- Assisted in onboarding new employees and providing training based on department.
Executive Administrative Assistant
Orlando Health/Nemours
Orlando, FL
1991 - 1998
- Initially hired in the outpatient billing and collections department where I worked all outstanding accounts older than 90 days to resolve billing and coding issues, attempt to collect on patient balances and bad debt accounts.
- Promoted to acting departmental supervisor and offered a permanent position, but accepted another offer with the Critical Care Pediatrics Department (responsibilities listed below).
- Managed schedules for four pediatric critical care intensivists.
- Screened personal and business calls and directed to appropriate party.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Transcribed letters, patient records and research papers.
- Participated in morbidity and mortality meetings, pulled relevant records for review and prepared minutes.
- Prepared and submitted appropriate A/P paperwork for reimbursement and/or payment.
- Assisted with outpatient medical billing.
- Worked unallocated payables to identify appropriate accounts.
Education
High School Diploma -
Osceola High School
Kissimmee, FLSkills
- Confidentiality Maintenance
- Microsoft Office Proficiency
- Complex Problem Solving Aptitude
- Meeting Deadlines Consistently
- Time Management
- Quality Assurance Practices
- Customer Service
- Process Optimization
Timeline
Transcriptionist /Administrative Executive Assistant
Cardiac Clinic
04.1999 - Current
Executive Administrative Assistant
Orlando Health/Nemours
1991 - 1998
High School Diploma -
Osceola High School
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