Karen Winters

• Facilitated customer interactions to enhance shopping experience.
• Helped customers complete purchases, locate items, and join reward programs.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Answered questions about store policies and addressed customer concerns.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
• Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
• Supported store leadership in implementing new merchandising strategies to improve product positioning.
• Greeted customers and provided outstanding customer service.
• Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
• Engaged with customers on sales floor, offering assistance and improving shopping experience.
• Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
• Streamlined checkout process, reducing wait times and improving customer satisfaction.
• Monitored sales trends to advise on restocking, ensuring popular items were always available.
• Developed rapport with regular customers, fostering welcoming store atmosphere.
• Managed cash register, ensuring accurate transactions and safeguarding against losses.
• Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
• Coordinated with stock team to expedite restocking of high-demand items.
• Implemented feedback from customer surveys to enhance shopping experience.
• Managed inventory to prevent stock shortages, ordering new items as necessary.
• Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
• Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
• Conducted product demonstrations to highlight features and benefits, increasing customer interest.
• Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
• Supported store management in planning and executing seasonal promotions and sales events.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Managed efficient cash register operations.
• Prioritized helping customers over completing other routine tasks in store.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Used in-store system to locate inventory and place special orders for customers.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Developed strong rapport with customers and created positive impression of business.
• Monitored customers for signs of security concerns and escalated issues to management.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Recommended complementary purchases to customers, increasing revenue.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Performed cash, card, and check transactions to complete customer purchases.
• Participated in periodic inventory counts to maintain accurate stock levels.
• Collaborated with team members to meet daily sales targets, contributing to overall store success.
• Trained new employees in sales techniques and store procedures, improving team effectiveness.
• Assisted in setting up promotional displays to attract customer attention and boost sales.

Set up the cardinal campus store.

Set displays

Received merchandise, imput to the cash register.

Labeled with price tag

Set up display

Greeted all new students and parents

Assistant in selecting merchandise

Ordered mail orders by phone

Took merchandise to sporting events welcomed all students with their needs

Took orders for graduation

Helped students with their caps and gowns

Worked the graduation ceremony

• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Reported suspicious activities and persons to law enforcement.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
• Checked and verified photo identification prior to granting facility access.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Assisted in developing comprehensive security policies to address potential risks and protect company assets.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
• Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
• Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
• Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
• Created a culture of safety awareness among employees through regular presentations and communication on security issues.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to incidents and assessed active situations for security concerns.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Responded quickly to emergency situations to assess and deflect issues.
• Completed full building and grounds patrols to spot and investigate concerns.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Examined doors, windows and gates to verify security.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Investigated suspicious activities and persons to maintain security of premises.
• Wrote detailed reports of all security breaches and investigations.
• Monitored CCTV cameras and alarm systems for security breaches.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Issued access cards to authorized personnel to monitor access points.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.