Karen Wollesen
St. Cloud,FL
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Telehealth Nurse Navigator
Lash Group
Remote, FL
06.2021 - Current
- Telephonic triage, provide clinical product and diagnosis related information to doctors, nurses, health care professionals and patients based on program requirements
- Assess patient risk for compliance and adherence to treatment regimen incorporates reimbursement support, patient assistance programs and co-pay assistance.
- Worked effectively in fast-paced environments
- Proven ability to learn quickly and adapt to new situations
Consulting Case Manager
Aetna, a CVS Health Company
Remote, FL
11.2017 - 05.2021
- Telephonic triage, diagnosis related information and services for patients and healthcare professionals, referrals to appropriate program and community resources for admission avoidance, terminal illness and complex case management patients in Medicare D program
- Experienced with EMR, Microsoft,
- Telehealth, served on multiple pilot projects and member of Emergency team for Natural Disasters.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Excellent communication skills, both verbal and written
- Worked effectively in fast-paced environments
Registered Nurse Clinical Supervisor
Family Home Health Services
Orlando, FL
05.2017 - 11.2017
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Lead and directed team of 10-15 clinical personnel and support staff.
Clinical Supervisor, Case Manager
TEHC Home Health Care
Winter Park, FL
03.2016 - 05.2017
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assessed patients, determined needs and managed care.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Evaluated treatment plans against individual goals and healthcare standards.
Case Manager
Central Florida Home Health Care
Longwood, FL
11.2013 - 01.2015
- Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
Office Charge Nurse
Florida Hospital Kidney Stone Center
Orlando, FL
10.2004 - 03.2008
- Clinic nurse assisted with minor sterile surgical procedures, collaboration with physicians, staff, hospital departments and insurance companies
- Recorded details regarding therapies to keep patient charts updated.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate's Degree , Registered Nurse - Nursing
Des Moines Area Community College
Boone, IA05.1992
Skills
- Current Florida Compact licensure with State Board of Nurse Examiners
- Telehealth experience
- Attention to Detail
- MS Office
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Telehealth Nurse Navigator
Lash Group
06.2021 - Current
Consulting Case Manager
Aetna, a CVS Health Company
11.2017 - 05.2021
Registered Nurse Clinical Supervisor
Family Home Health Services
05.2017 - 11.2017
Clinical Supervisor, Case Manager
TEHC Home Health Care
03.2016 - 05.2017
Case Manager
Central Florida Home Health Care
11.2013 - 01.2015
Office Charge Nurse
Florida Hospital Kidney Stone Center
10.2004 - 03.2008
Associate's Degree , Registered Nurse - Nursing
Des Moines Area Community College
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