Karen Yorty
Project Coordinator
Mount Laurel,New Jersey
Summary
Professional project coordinator with a strong focus on team collaboration and achieving results. Skilled in project coordination, resource allocation, and schedule management. Known for flexibility and reliability, adapting seamlessly to changing needs. Proven ability to foster productive team environments while driving projects to successful completion.
Overview
29
29
years of professional experience
Work History
R&C - Project Administrator
Philadelphia Gas Works
01.2022 - 01.2025
- Accountable for managing and reviewing all work projects for the Specialists; Sales Specialist's & Marketing Representatives.
- Responsible for ensuring, scheduling, budgeting, and detailing all administrative tasks within the department.
- Responsible for the coordination; planning; prioritizing and processing of new and existing business in the Marketing Department.
- Charged with accurately completing all inside sales work (Summary Approval Packages; letters & correspondence) as well as assisting customers with their gas accounts.
- Directly responsible for managing inside crews, outside crews, installation of new gas services and meter relocations.
- Collect and assess utility information; review and accurately calculate all labor charges for billing of associated sales costs. Organize daily workload with external and Internal customers.
- Support and contribute to the Marketing Team by overseeing and monitoring all work associated with the Residential and Major Accounts Department (s). Implement and utilize technologies to manage and respond to customer inquiries & complaints, as well as retain and increase gas loads and margin contributions associated with residential and commercial customers.
- Coordinate activities between the Marketing Department and all other departments throughout the company by streamlining and synthesizing information from the Marketing Team externally throughout the Company.
Senior Marketing Specialist
Philadelphia Gas Works
01.2007 - 01.2022
- Responsible for the direction of the company's sales and marketing efforts, as well as the development of programs and services impacting all aspects of the business.
- Charged with accurately completing all inside sales work (FIR's, Summary Approval Packages; letters & correspondence). Assisting all customers with the restorations and gas service.
- Direct liaison with the outside crews for all digs; installation of new gas services and meter relocations. Collect and assess utility information; review and accurately calculate all labor charges for billing of associated sales costs. Organize daily work load andall external and internal Customer Service.
- Support and contribute to the Marketing Team by overseeing and monitoring all work associated with the Residential and Major Accounts Area of the Marketing Department. Implement and utilize technologies to manage and respond to customer inquiries & complaints, as well as retain and increase gas loads and margin contributions associated with residential and commercial customers.
- Coordinate activities between the Marketing Department and all other departments throughout the company by streamlining and synthesizing information from the Marketing Team externally throughout the Company.
Executive Assistant
Chief Information Officer, Information Services
01.2000 - 01.2007
- Provided exceptional support at the executive level for the Information Services Department.
- Coordinated meetings and scheduled appointments for senior leadership.
- Provide exceptional support at the executive level for the Marketing and Corporate Communication Departments.
- Coordinate calendars, attendance, meeting minutes, and all other executive responsibilities for the Marketing & Corporate Communication Departments. Bulk typing of all departmental letters and memos at the executive level.
- Executed a wide variety of clerical responsibilities such as: expense reports, calendar scheduling, human resources efforts, downloading company metrics and spreadsheets and departmental attendance.
- Continuously provided a high level of discretion and professionalism throughout the organization in all managerial and operational functions.
Legal Assistant
Elayne Scott Associates, Inc., (Legal Contractors)
01.1996 - 01.2000
- Bulk typing of pleadings, letters, memos, and all other related documents in the legal field.
- Planned and organized exhibits for trials and legal procedures in medical malpractice lawsuits.
- Scheduled and composed depositions with clients and opposing counsel.
Education
Bachelor of Science - Marketing, Human Resources
Holy Family University
Philadelphia, PA12.2011
Skills
- Highly advanced in Microsoft Office; Outlook; Word; Excel; PowerPoint; Visio; Project, and; Access Also advanced in Oracle Financial Database; AIMS II Software; and; Goldmine Software
- Time management
- Documentation management
- Supply ordering
- Customer relations
- Staff leadership and direction
- Attention to detail
- Effective communication
- Multi-project coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
R&C - Project Administrator
Philadelphia Gas Works
01.2022 - 01.2025
Senior Marketing Specialist
Philadelphia Gas Works
01.2007 - 01.2022
Executive Assistant
Chief Information Officer, Information Services
01.2000 - 01.2007
Legal Assistant
Elayne Scott Associates, Inc., (Legal Contractors)
01.1996 - 01.2000
Bachelor of Science - Marketing, Human Resources
Holy Family University
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