KARENA BERMUDEZ
Anchorage
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Customer Experience Agent
The Farmer's Dod
Nashville
04.2025 - Current
- Assisted customers with inquiries and provided tailored solutions to enhance their experience.
- Communicated with customers via phone, email and online chats.
- Assisted customers with making payments or completing orders in system.
- Maintained up-to-date knowledge of product features, benefits, pricing, and promotions.
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
Tech Consultant/Customer Service
Target
LaVergne
04.2021 - 04.2025
- Guest service is my top priority.
- Participated in training and managing new hires to bring new team members up to speed.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained positive working relationship with fellow staff and management.
- Assisted with customer requests and answered questions to improve satisfaction.
Daycare Teacher
The Goddard School of Brentood
Brentwood
12.2019 - 04.2024
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive development.
- Created a safe and stimulating environment that encouraged exploration and learning.
- Established strong relationships with parents through regular communication and updates on their child's development.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CA06.2015
Skills
- Comprehension and retention
- Trustworthy
- Confident public speaker
- Quality Assurance
- Work Planning and Prioritization
- Cultural Awareness
- Problem-Solving
- Safety Control
- Relationship Building
- MS Office
- Slack
- CRM
- Assembled
- Gladly
- Guru
- Google Spreadsheets
Relocation from California (2019)
- Additional work history provided upon request
Timeline
Customer Experience Agent
The Farmer's Dod
04.2025 - Current
Tech Consultant/Customer Service
Target
04.2021 - 04.2025
Daycare Teacher
The Goddard School of Brentood
12.2019 - 04.2024
High School Diploma -
Palm Springs High School