KARENA CODY
Snellville,US
Summary
Dynamic Patient Access Coordinator with a proven track record at Emory University Healthcare ETS, specializing in medical terminology and patient care coordination. Expertise in streamlining patient check-in processes and insurance verification, complemented by exceptional communication skills and proficiency in EPIC and MS Office. Recognized for enhancing patient experiences and operational efficiency through effective front desk operations and comprehensive administrative support. Strong organizational and multitasking abilities contribute to maintaining efficient office flow while employing strategic problem-solving techniques to achieve team objectives and elevate client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Northside Loganville Primary Care
Loganville, GA
12.2024 - Current
- Managed front desk operations, ensuring seamless patient check-in and check-out processes.
- Coordinated appointment scheduling and maintained accurate calendar management for executives.
- Enhanced office efficiency by implementing streamlined communication protocols among departments.
- Assisted in onboarding new staff by providing training on office procedures and software systems.
Patient Access Coordinator II
Emory University Healthcare ETS
Atlanta, GA
09.2024 - 11.2024
- Greeted patients in a professional and friendly manner.
- Assisted patients with check-in for Radiology for different modalities including, MRI, CT scans, Ultrasounds for Musculoskeletal Imaging - Emory School of Medicine.
- Currently checking patients in at the Winship Cancer Institute of Emory University's Glenn Family Breast Center, maintaining the accuracy of demographic information entered into system by verifying against driver's license or other forms of identification.
- Provided questionnaire for history purposes and place wrist band to make patient verifiable to technician.
- Interacted kindly with guests, offering assistance and support.
Front Desk Patient Coordinator
Gastroenterology Specialists of Gwinnett
Lawrenceville, Georgia
09.2023 - 08.2024
- Greeted and interacted with patients to provide information, answer questions and assist with appointment registration.
- Used EHR system and job-related software to compile and record medical charts and reports.
- Maintained records of patient visits, payments and insurance information accurately and confidentially.
Operations Specialist I/ Scheduler
Children's Healthcare of Atlanta
Atlanta, GA
02.2021 - 08.2024
- Assisted various departments with change by communicating new improvement plans and expectations.
- Demonstrated proficiency in operating various computer software programs such as Panviva, Epic, Citrix for scheduling purposes.
- Successfully scheduled appointments, ensuring all details were documented accurately and efficiently.
- Maintained a high level of professionalism when interacting with clients over the phone or via email.
- Collaborated with team members to ensure efficient scheduling across multiple departments.
Patient Care Representative
Piedmont Urgent Care by WellStreet
Snellville, US
08.2017 - 05.2021
- Check approximately 50 patients in/out, insurance verification, collect co-pays, answer phones, and schedule follow-up appointments.
- Performed clerical tasks and adhere to established policies and procedures for urgent care/after hour clinic responsible for care and treatment of variety of pediatric, adult, and geriatric patients in a small medical center.
Patient Care Coordinator
Ideal Gynecology
Atlanta, US
07.2020 - 12.2020
- As a patient care coordinator for a GYN Specialist I typically check approximately 45 patients in/out including collecting insurance cards and copays.
- Communicated with insurance companies for prior authorizations for medical treatments and procedures.
Education
High School Diploma - College Prep Grad
TNT Academy
07.2015
Skills
- Medical Terminology
- EPIC
- Electronic Health Record
- Insurance Verification
- Medical Records
- MS Office (Word, Excel, Outlook)
- Patient Registration
- Administrative skills
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Mentored newly hired individuals in company processes and procedures which alleviated employee turnover by 100%.
- Achieved customer service award by completing the most check ins with accuracy and efficiency with Emory University Healthcare.
- Employee of the month Children's Healthcare of Atlanta 2 years in a row for Access Operations 2022.
- Excellence in Action awards on numerous occasions Northside Hospital.
Certification
Basic Life Support (BLS), 01/01/20, 01/01/22
Languages
English
Full Professional
Interests
- DIY and Home Improvement
- Getting involved in local advocacy groups to promote positive change in the community
- I like trying new recipes and food trends
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Front Office Assistant
Northside Loganville Primary Care
12.2024 - Current
Patient Access Coordinator II
Emory University Healthcare ETS
09.2024 - 11.2024
Front Desk Patient Coordinator
Gastroenterology Specialists of Gwinnett
09.2023 - 08.2024
Operations Specialist I/ Scheduler
Children's Healthcare of Atlanta
02.2021 - 08.2024
Patient Care Coordinator
Ideal Gynecology
07.2020 - 12.2020
Patient Care Representative
Piedmont Urgent Care by WellStreet
08.2017 - 05.2021
High School Diploma - College Prep Grad
TNT Academy
Workauthorization
Authorized to work in the US for any employer