Karena Helm
Waterford,MI
Summary
Hardworking and enthusiastic Job Title trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
11
11
years of professional experience
Work History
Cook
Kurby's Koney Island
Rochester, MI
07.2021 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Transitioned between breakfast and lunch service.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Maintained central standardized recipe and ingredient repository with nutritional and cost information.
Quality Lab Technician
PharMerica
Pontiac, MI
11.2020 - 07.2021
- Completed recordkeeping, filing, and data entry duties.
- Performed technical and quality systems audits of laboratory.
- Performed routine preventive maintenance on equipment parts and materials.
- Diagnosed and reported malfunctions of technical equipment.
- Reported problems and concerns to management.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Performed routine maintenance and calibration on testing equipment.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Identified and resolved variances to bring products in line with requirements.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Inspected Product or Service and compared against standards to meet regulatory requirements.
Assistant Manager
Lil Caesars
Pontiac, MI
06.2011 - 10.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Education
G.E.D - Construction And GED
Pontiac Youthbuild
Oakland Ave11.2000
Skills
- Sauce Preparation
- Food Spoilage Prevention
- Timely Food Delivery
- Critical Thinking
- Cooking and Baking
- Product Rotations
- Chopping Vegetables
- Food Rotation
- Food Safety and Quality
- Flat Top Grills
Timeline
Cook
Kurby's Koney Island
07.2021 - Current
Quality Lab Technician
PharMerica
11.2020 - 07.2021
Assistant Manager
Lil Caesars
06.2011 - 10.2020
G.E.D - Construction And GED
Pontiac Youthbuild
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