Karen A Hopkins

• Supervised daily operations of teller line, ensuring efficient service delivery and customer satisfaction.
• Managed cash handling procedures, ensuring compliance with security regulations and safeguarding assets.
• Trained and mentored new tellers on bank policies and customer service techniques.
• Assisted customers with account inquiries and transaction processing effectively.
• Executed cash transactions to provide customers with timely service., balanced cash drawers, performed loan payments, and issued cashier's checks.
• Monitored vault cash levels and ordered currency from the Federal Reserve Bank.
• Maintained confidentiality of customer accounts by adhering to security procedures.
• Perform monthly audits

• Reviewed documents and personal identifying paperwork or government-issued IDs to ensure compliance with notary requirements.
• Verified identification of signee by examining identification documents, licenses, and passports to authenticate signatory identity.
• Applied official stamp on legal documents to confirm authenticity.
• Documented transactions in notary journal to maintain permanent records.

I was responsible for overseeing the day-to-day operations of the branch from opening till close.

• Oversee the daily operations of the Teller Area including the Vault/ATM/Night Drop
• Process Teller transactions including deposits, withdrawals, check cashing, currency exchanges, issuing cashier checks, etc.
• Trained new banking service associates on procedures and customer service standards.
• Conducted monthly audits and teller evaluations to ensure accuracy and adherence to policies.
• Ensured the completion and accuracy of all Teller Logs.
• Opened and verified new accounts for customers
• Maintain the Safe Deposit Boxes & Logs

• Delivered personalized educational, behavioral, and emotional support to enhance student engagement and well-being
• Participated in all phases of childcare, including toilet-training, personal hygiene, serving meals, and implementing Creative Curriculum guided centers to foster holistic development
• Co-taught classes alongside lead teacher to support diverse student needs