Danielle Knights
Roslindale,MA
Summary
Dynamic professional with a proven track record at Grenada Co-operative Bank Ltd, excelling in high-volume financial transactions and customer service. Leveraged 10-Key Data Entry and staff training to enhance operational efficiency. Known for fostering team development and improving customer satisfaction, demonstrating exceptional consumer banking expertise and interpersonal skills.
Nursing:
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
14
14
years of professional experience
Work History
Head Teller
Grenada Co-operative Bank Ltd
01.2011 - 04.2023
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored newly hired team members on appropriate responses to patron questions.
- Replenished ATM funds in empty canisters prior to validation process.
- Received car loan, home loan, and other payments and posted to accounts.
- Introduced customers to other bank team members to help meet financial needs.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Answered inquiries regarding checking and savings accounts and other related products.
Teacher (temporary)
Government of Grenada/St. Pauls Government School
09.2009 - 07.2010
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Fostered student curiosity and interest through creative hands-on activities.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Education
Bachelor of Science - Nursing
St. George's University
True Blue, Grenada04.2023
Skills
- 10-Key Data Entry
- Rapid 10-key data entry
- Consumer Banking
- Staff Training and Development
- ATM servicing
- Deposit processing
- Teller Support
- Customer Service Oriented
Nursing:
- Direct Patient Care
- Licensed RN
- Patient Education
- Wound Management
- Care plan implementation
- Medication and IV administration
- Clinical Documentation
- Diabetes management
- Emergency Care
- Pediatric Care
- Mental health care
- Community health
- Geriatric Care
- Seizure Management
- Surgical care
Timeline
Head Teller
Grenada Co-operative Bank Ltd
01.2011 - 04.2023
Teacher (temporary)
Government of Grenada/St. Pauls Government School
09.2009 - 07.2010
Bachelor of Science - Nursing
St. George's University
Similar Profiles
Terrika NeddTerrika Nedd
Manager's Assistant at Grenada Co-operative Bank LimitedManager's Assistant at Grenada Co-operative Bank Limited
DORSEL A.T. JOSEPHDORSEL A.T. JOSEPH
Personal Banker at Grenada Cooperative Bank LimitedPersonal Banker at Grenada Cooperative Bank Limited
TREVOR B. D. ST. BERNARDTREVOR B. D. ST. BERNARD
DIRECTOR OF THE BOARD OF DIRECTORS at Grenada Development BankDIRECTOR OF THE BOARD OF DIRECTORS at Grenada Development Bank