Kevin Charette
Troy,NY
Summary
Personable teller with several years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations. Numerically savvy professional with exceptional communication skills and talents in processing high volumes of error-free transactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Teller
Trustco Bank
Troy, NY
04.2024 - Current
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
- Cross-sold bank products and services to customers.
- Provided customer service by responding to inquiries and resolving complaints.
- Maintained confidentiality of customer accounts by adhering to security procedures.
B.A.S.E Counselor
Saratoga Regional YMCA
Saratoga, NY
10.2022 - 04.2024
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Provided guidance and support to ensure the safety of all students in a variety of outdoor settings.
- Assisted in developing weekly lesson plans for various age groups.
- Provided guidance and support to ensure the safety of all students in a variety of outdoor and indoor settings.
- Communicated regularly with parents regarding their child's progress at before and after school care.
Teller
Sunmarkfcu
Albany, NY
06.2022 - 09.2022
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Stocker/Customer Service Cashier
Stewarts
Malta, NY
06.2021 - 06.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
Education
Associate of Science - Criminal Justice
Hudson Valley Community College
Troy, NY05-2022
Skills
- Commercial servicing
- 10-Key Data Entry
- Electronic banking knowledge
- Recordkeeping mastery
- Consumer Banking
- Rapid 10-key data entry
- Security Procedures
- Branch operations
- Cash handling experience
- Staff Management
Certification
- Certified Anti-Money Laundering Specialist (CAMS) - Association of Certified Anti-Money Laundering Specialists.
- Compliance and Risk Management Certification - Various accredited institutions and organizations.
- Basic First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Head Teller
Trustco Bank
04.2024 - Current
B.A.S.E Counselor
Saratoga Regional YMCA
10.2022 - 04.2024
Teller
Sunmarkfcu
06.2022 - 09.2022
Stocker/Customer Service Cashier
Stewarts
06.2021 - 06.2022
- Certified Anti-Money Laundering Specialist (CAMS) - Association of Certified Anti-Money Laundering Specialists.
- Compliance and Risk Management Certification - Various accredited institutions and organizations.
- Basic First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Associate of Science - Criminal Justice
Hudson Valley Community College
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