Shana Way
Warrenville,SC
Summary
Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head Teller
SRP Federal Credit Union
North Augusta, South Carolina
03.2017 - 06.2021
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Worked closely with branch managers on marketing initiatives designed to increase sales volume.
- Ensured proper handling of cash drawer limits according to bank policy.
- Identified customer needs and provided appropriate banking services.
- Balanced daily transactions to ensure accuracy of account information.
- Provided customer service by responding to inquiries and resolving complaints.
- Researched discrepancies between customer balances and bank records for resolution.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
Teller
Wells Fargo
Aiken, South Carolina
01.2011 - 03.2017
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Explained the features of various banking products available to customers.
- Followed up on requests from customers in a timely manner.
- Performed daily reconciliation of teller drawer within established limits.
Skills
- Rapid 10-key data entry
- Consumer Banking
- Recordkeeping mastery
- 10-Key Data Entry
- Commercial servicing
- Electronic banking knowledge
Certification
Certification in ailed health
Medical Billing Certification
Timeline
Head Teller
SRP Federal Credit Union
03.2017 - 06.2021
Teller
Wells Fargo
01.2011 - 03.2017
Similar Profiles
EVIE LUANN DAVISEVIE LUANN DAVIS
Collateral Specialist at SRP Federal Credit UnionCollateral Specialist at SRP Federal Credit Union
Samuel RendonSamuel Rendon
Member Service Representative II at SRP Federal Credit UnionMember Service Representative II at SRP Federal Credit Union
KARA NORMANKARA NORMAN
Operations Specialist II at SRP Federal Credit UnionOperations Specialist II at SRP Federal Credit Union
Linda AndersonLinda Anderson
Contact Center Supervisor/ MSR 3 at SRP Federal Credit UnionContact Center Supervisor/ MSR 3 at SRP Federal Credit Union
Matthew PollockMatthew Pollock
Professional Landscaper at City Of AikenProfessional Landscaper at City Of Aiken