Summary
Overview
Work History
Education
Skills
Timeline
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Karena Luis

Corpus Christi,TX

Summary

Driven individual who is highly skilled at customer relations. Currently enrolled at Del Mar College in pursuit to become a Registered Nurse. Excellent work ethics and motivated.

Overview

9
9
years of professional experience

Work History

Cosmetologist

Luxe A Salon
12.2018 - 12.2020
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.

Cosmetologist

Ulta Salon
08.2017 - 11.2018

Customer Service Representative

HEB Grocery Store
01.2012 - 01.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate of Applied Science - Nursing

Del Mar College
Corpus Christi, TX
05.2024

No Degree - Cosmetology Education

San Jacinto College District
Pasadena, TX
05.2017

Skills

  • Social skills
  • Friendly Communication
  • Active Listening
  • Licensed Cosmetologist

Timeline

Cosmetologist

Luxe A Salon
12.2018 - 12.2020

Cosmetologist

Ulta Salon
08.2017 - 11.2018

Customer Service Representative

HEB Grocery Store
01.2012 - 01.2017

Associate of Applied Science - Nursing

Del Mar College

No Degree - Cosmetology Education

San Jacinto College District

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Karena Luis