Karena Wong
San Francisco,CA
Summary
Proven to enhance customer satisfaction and team efficiency, my experience at Starbucks showcases my exceptional customer service and adaptability. Mastering various roles, I significantly contributed to creating a positive environment and streamlining operations. My friendly demeanor and attention to detail have been pivotal in driving repeat business and maintaining high standards of professionalism.
Overview
9
9
years of professional experience
Work History
Cashier
Destination Baking Company
10.2015 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Supported bakery operations by accurately measuring ingredients, mixing doughs, and preparing batters for various products.
Fragrance Consultant
Sephora
03.2018 - 04.2020
- Maintained up-to-date knowledge of current trends, new product launches, and industry news to better assist customers.
- Established rapport with clients through attentive listening and engaging conversations about their fragrance interests.
- Supported fellow team members when needed for tasks like restocking shelves or covering breaks, fostering a collaborative work environment.
- Strengthened relationships with loyal customers through follow-up communications regarding purchase satisfaction and upcoming promotions.
- Attended training sessions hosted by fragrance brands to gain insights into specific products, ingredients, composition techniques, and the art of perfumery.
- Increased customer satisfaction by providing personalized fragrance recommendations based on individual preferences and needs.
- Enhanced the overall shopping atmosphere by maintaining a clean, organized work area while adhering to visual merchandising guidelines.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
Barista
Starbucks
01.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Provided constructive feedback on store operations to management for continuous improvement initiatives.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
- Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Served customers quickly and efficiently and created strategies to prevent delays.
Education
High School Diploma -
George Washington High School
San Francisco05.2015
No Degree - Psychology
City College of San Francisco
San Francisco, CANo Degree - Child Development
San Francisco State University
San Francisco, CAProof of Training - Cosmetology
Cinta Aveda Institute
San Francisco, CA05.2024
Skills
Friendly and outgoing
Team Player
Exceptional customer service
Attention to Detail
Hospitality and Professionalism
Adaptive and creative
Adaptable and Flexible
Reliable and Dependable
Timeline
Barista
Starbucks
01.2021 - Current
Fragrance Consultant
Sephora
03.2018 - 04.2020
Cashier
Destination Baking Company
10.2015 - 07.2016
High School Diploma -
George Washington High School
No Degree - Psychology
City College of San Francisco
No Degree - Child Development
San Francisco State University
Proof of Training - Cosmetology
Cinta Aveda Institute
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