Karen Anne Unkefer
Dunnellon,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
18
18
years of professional experience
Work History
Front Desk Agent
Comfort Suites Near Rainbow Springs
05.2017 - 01.2024
- Greet guests, assign rooms, credit card and money transactions
- Inform guests of amenities
- Suggest local venues in the area
- Communicate with appropriate staff to ensure all guests have a pleasant stay
- In charge of social media for the hotel.
Lead HeadStart Teacher
Childhood Development Services
07.2007 - 07.2013
- Maintain a safe and sanitary classroom
- Weekly lesson plans
- Home visits with families throughout school year
- Refer students for medical/dental/speech and other issues to proper supervisors
- Document learning and growth on each child daily
- Implement lesson plans, teach and supervise students
- Work closely with University of Florida special programs during school year for education department
- Maintain a confidential file on each child under my care in a locked file cabinet.
Head Start Teacher
A Country Day Care /Sub-contracted HeadStart Site
01.2006 - 07.2007
- Maintain a safe and sanitary classroom
- Weekly lesson plans
- Home visits with families throughout school year
- Refer children for medical/dental/speech and other issues to proper supervisors
- Document learning and growth on each child daily
- Implement lesson plans, teach and supervise students
- Maintain a confidential file on each child under my care in a locked file cabinet.
Education
HS Diploma -
Cocoa Beach High
AS ECE Degree -
Brevard Community College
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Guest Relations
- Oral and written communications
- Conflict Management
- Computer Skills
- Problem-Solving
- Teamwork and Collaboration
Timeline
Front Desk Agent
Comfort Suites Near Rainbow Springs
05.2017 - 01.2024
Lead HeadStart Teacher
Childhood Development Services
07.2007 - 07.2013
Head Start Teacher
A Country Day Care /Sub-contracted HeadStart Site
01.2006 - 07.2007
HS Diploma -
Cocoa Beach High
AS ECE Degree -
Brevard Community College
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