Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Karena Shay Hudgins

Rocklin,CA

Summary

My objective is to continue developing and expanding a career in the retail luxury and custom-designed jewelry sales arena, using as a basis my extensive, successful experience in commissioned jewelry sales. I am committed to building on a full time sales position, while demonstrating qualifications for advancement and management potential.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Key Holder/Sales Associate

Joe Kassab Jewelers
06.2022 - 02.2024
  • Exceeded sales targets consistently by positively engaging customers and delivering high levels of service.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Streamlined opening and closing procedures as an integral member of store staff.
  • Implemented loss prevention strategies to minimize store shrinkage.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Pharmacy Technician

PHARMACA INTEGRATIVE PHARMACY
11.2021 - 06.2022
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Counted and labeled prescriptions with correct item and quantity.

Key Holder/Retail Sales Consultant

Zales The Diamond Store
09.2016 - 07.2020
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Implemented loss prevention strategies to minimize store shrinkage.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Located merchandise across various stores to address customer needs.
  • Oversaw deposits, processed financial transactions and maintained inventory.

Sales Associate and Office Manager

Bay Hill Jewelers
07.2015 - 09.2016
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Oversaw office inventory activities by ordering and requisitions, stocking, and shipment receiving.
  • Prepared merchandise for sales floor by pricing or tagging

Retail Consultant

Sprint
09.2014 - 07.2015
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Actively engaged customers to provide account assistance and information on store merchandise.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used POS system to process sales, returns, cell phone plan selection and phone activations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Balanced and organized cash register by handling cash, counting change, and preparing deposits.

Repair Liaison and Sales Associate

Jared The Galleria Of Jewelery
10.2011 - 05.2014
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Bachelor of Science (B.S.) Molecular Biology and Microbiology -

University of Central Florida
Orlando, FL
05.2006

Associate in Arts (A.A.) -

Valencia Community College
Orlando, FL
07.2000

Skills

  • Establishing rapport with potential clients, and then, a relationship, making them lifelong customers
  • Successfully working as part of a team to achieve sales goals
  • Providing customers with accurate product information, features and benefits, to assist and guide them in making the right decision for their needs
  • Recognizing buying signals, overcoming objections, and demonstrating solid closing skills
  • Utilizing programs such as The Edge, JCS, MS Office, and various other inventory-related software and point of sale systems

Certification

OR Pharmacy Technician

References

  • Anna Marie Pond, Store Manager, (407) 754-5318, annamariepond@signetjewelers.com, Former Manager
  • Sherri Duchene, Assistant Store Manager, (808) 895-2259, sherriduchene@yahoo.com, Former ASM (Retail)
  • Gema Roehrick, Assistant Store Manager, (407) 339-0556, gemaroehrick@signetjewelers.com, Former ASM/Friend

Timeline

Key Holder/Sales Associate

Joe Kassab Jewelers
06.2022 - 02.2024

Pharmacy Technician

PHARMACA INTEGRATIVE PHARMACY
11.2021 - 06.2022

Key Holder/Retail Sales Consultant

Zales The Diamond Store
09.2016 - 07.2020

Sales Associate and Office Manager

Bay Hill Jewelers
07.2015 - 09.2016

Retail Consultant

Sprint
09.2014 - 07.2015

Repair Liaison and Sales Associate

Jared The Galleria Of Jewelery
10.2011 - 05.2014

Bachelor of Science (B.S.) Molecular Biology and Microbiology -

University of Central Florida

Associate in Arts (A.A.) -

Valencia Community College

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Karena Shay Hudgins