Karen Hofmann-Schmidt
Las Vegas,United States
Summary
Diligent supervisor with a proven ability to effectively manage and lead teams. Implemented process improvements that significantly enhanced operational efficiency and team productivity. Strong problem-solving and communication skills utilized to drive team success.
Overview
7
7
years of professional experience
Work History
Supervisor
Horne
Las Vegas, United States
07.2021 - Current
- Managed a team of 5 supervisors, 5 senior associates and 50 associates
- Ensured policies are upheld and production continued
- Verified team members are performing quality work and adhering to Horne attendance and other policies
- Ensured appeals continued processing in a consistent manner throughout the many disruptive priority tasks assigned to team members
- Drove production, managed expectations with team members and expanded processes to incorporate new project requirements
- Worked on reporting for the client, by using excel formulas
- Quality controlled notices that were sent out to applicants and landlords
- Assisted with development requests and testing these to verify accuracy
- Performed anywhere from 5 -8 Performance Advisor annual and semi-annual reviews
- Mentored new team members
- Reviewed timesheets of team members to ensure the accuracy of billable hours
- Managed and analyzed extensive documentation required by federal regulations for implementing the Emergency Rental Assistance Program in response to the COVID-19 crisis, by using critical thinking and analytical skills, utilized internal control framework to prevent fraud, waste, and abuse
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Utilizing program policies and procedures to quickly solve problems and ensure program compliance
- Implemented cost-saving measures, significantly reducing operational expenses.
- Maintained database systems to track and analyze operational data.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Associate Officer
Alliance Bernstein
San Antonio, United States
04.2018 - 07.2021
- Assisted the IT department in enhancing internal operating system and testing the enhancements
- Assisted with conversion of OASYS trades to CTM (automated trade confirmation process)
- Trained and mentored new and senior level analysts (in person and remote) by cross referencing various daily tasks within the Trade Confirmations process
- Managed three employees: mid-year reviews and end of year reviews
- Hold weekly remote meetings to ensure team stays engaged (via Zoom)
- Mentored junior staff members, helping them develop their skills and advance their careers.
- Assisted team members with yearly goal setting
- Trained offshore team to take over account setups and ALERT setup
- Escalation contact for offshore team
- Assisted with the launch of Project Scorpion (taking Trade Confirmations in-house from State Street to AB)
- Assisted with internal software Back-test and Stress-test prior to production launch
- Accomplished a 5- year project in 6 months with a 2% touch rate (98% success) compared to the market average of 90% according to DTCC
- Mitigated daily risk exposure for potential failed trades through proactive liaison with Settlements, Custodians, and Broker-Dealers
- Researched financial discrepancies using Bloomberg terminals
- Assisted traders, internal management teams and brokers to confirm and settle trades across multiple asset types (Equity, Futures/Options, Derivates)
- Created Excel reports which the team uses for daily functions
- Delivered high-quality work under tight deadlines, contributing to overall team success.
- Responsible for setting up client accounts in internal system
Intern
PWC
Pietermaritzburg, NL
09.2017 - 10.2017
- Created invoices for clients; ensuring accurate and timely payments for audits and taxes performed
- Assisted with documenting and inventorying bank records and invoices, in an effort to ensure accuracy
Education
Master's degree - MBA, Project Management
Southern New Hampshire University
Hooksett, NH06.2022
Bachelor's degree - Accounting
Southern New Hampshire University
Hoksett, NH12.2017
Some college (no degree) - Post Baccalaureate in Speech Pathology
Portland State University
Portland, OR06.2013
Bachelor's degree - Bachelor of Science, Kinesiology, Dance
California State University Northridge
Northridge, CA06.2012
Associate's degree - Letters, Arts and Sciences
Antelope Valley Community College
Lancaster, CA05.2008
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Operations Management
- Process Improvement
- Project Management
Affiliations
- Alpha Delta Chi - Member
- Military Spouse Professional Network - Member
Desiredlocations
- Las Vegas, Nevada, United States
- Creech AFB, Nevada, United States
- Nellis AFB, Nevada, United States
- Nellis Air Force Base, Nevada, United States
- Nellis AF Base, Nevada, United States
- Creech AF Base, Nevada, United States
- Creech Air Force Base, Nevada, United States
References
- Christine Waldron, Horne, Senior Manager, (516)456-3152, christine.waldron@horne.com
- Kimberly Pertierra, Horne, Supervisor, (714)287-6973, kdpertierra@gmail.com
Availability
Permanent, Telework, Full-time
Languages
Afrikaans
Professional Working
German
Native or Bilingual
English
Native or Bilingual
Software
* Power BI
* Excel
*Neighborly
* Onbase
*Outsystems
Timeline
Supervisor
Horne
07.2021 - Current
Associate Officer
Alliance Bernstein
04.2018 - 07.2021
Intern
PWC
09.2017 - 10.2017
Bachelor's degree - Accounting
Southern New Hampshire University
Some college (no degree) - Post Baccalaureate in Speech Pathology
Portland State University
Bachelor's degree - Bachelor of Science, Kinesiology, Dance
California State University Northridge
Associate's degree - Letters, Arts and Sciences
Antelope Valley Community College
Master's degree - MBA, Project Management
Southern New Hampshire University