Karenda Carmichael
Ellenwood,GA
Summary
Detail-oriented professional driven to resolve claims fairly while representing interests of employer. Conducts thorough and informed investigations, precisely evaluates losses and negotiates settlements that satisfy diverse parties. Builds and maintains professional and productive relationships and works to understand potentially conflicting points of view.
Overview
13
13
years of professional experience
Work History
Claims specialist
StateFarm
Dunwoody, GA
01.2023 - 10.2024
- Investigate, evaluate and settle insurance claims
- Ensure that claims are not fraudulent
- Ensure policy is update to date
Assistant General Manager
La Madeleine French Bakery
Sandy Springs, GA
05.2022 - 01.2023
- Direct and coordinate daily operations while managing staff, implementing policies and procedures
- Monitor financial performance, staff performance, and effectiveness of operations
- Ensuring exceptional customer satisfaction
Shift supervisor/Training Coordinator
CFA Corporation
Vine City, GA
10.2021 - 05.2022
- Works directly with Human Resources on developing training information for new and existing employees
- Engaging and solving customer concerns, and questions
- Oversee team members shift and duties
- Balance drawers and accounts daily
Catering Associate (CA)
Northside Hospital
Sandy Springs, GA
03.2017 - 10.2021
- Communicate with nursing unit and Food Nutrition Department regarding patient diets
- Assemble trays for patient and deliver meal trays to patient rooms
- Communicate with patients with excellent communication skills
- Demonstrate knowledge of common diet modifications
Team Lead
Grady Memorial Hospital
Atlanta, GA
06.2016 - 03.2017
- Accomplishes staff results by communicating job expectations
- Motivate and lead a team to meet the company’s deadline and production goals
- Provide quality customer service, including interacting with customers, answering customer questions and effectively handling customer complaints
Customer Service Representative/Department Manager
Wal-Mart
Chamblee, GA
08.2014 - 06.2016
- Maintain quality service by implementing quality and customer service standards
- Analyzing and resolving quality and customer service problems
- Maintain professional and technical knowledge by attending all meetings
Server/Hostess
Druid Hills Golf Club
Atlanta, GA
05.2011 - 08.2014
- Provide quality service to all members and their guest
- Maintain high standards of safety and cleanliness
- Demonstrate excellent oral communication and listening skills
Education
Bachelors of Science - BS
University of West Georgia
Carrollton, GA12.2015
Skills
- Microsoft Office (proficient in Word, PowerPoint, and Excel)
- Typing skills (40 WPM)
- Settlement coordination
- Complex claims consulting
- Verbal communication
- Compliance management
- Negotiation leadership
References
References available upon request
Timeline
Claims specialist
StateFarm
01.2023 - 10.2024
Assistant General Manager
La Madeleine French Bakery
05.2022 - 01.2023
Shift supervisor/Training Coordinator
CFA Corporation
10.2021 - 05.2022
Catering Associate (CA)
Northside Hospital
03.2017 - 10.2021
Team Lead
Grady Memorial Hospital
06.2016 - 03.2017
Customer Service Representative/Department Manager
Wal-Mart
08.2014 - 06.2016
Server/Hostess
Druid Hills Golf Club
05.2011 - 08.2014
Bachelors of Science - BS
University of West Georgia
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