Karen Dayana Espinal
Santa Ana,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server, Bartender
Tacos Madre Kitchen & Cantina
Santa Ana, CA
03.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
Guest Service Representative
Santa Ana Elks Lodge
Santa Ana, CA
09.2023 - Current
- Verified reservations by phone or in person.
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained accurate records of all transactions within the hotel software system.
Bartender
Mil Amores Sports Bar
Orange, CA
07.2023 - 05.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
Sales Associate
Kourush Jewelry
Los Angeles, CA
01.2006 - 06.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
Education
Some College (No Degree) -
Los Angeles Community College
Los Angeles, CASkills
- Table resetting
- Food Running
- Supply Restocking
- Hostess support
- Food Delivery
- Order Management
- Beverage Preparation
- Table Bussing
- Guest Engagement
- Check payment processing
- Order Accuracy
- Professional Appearance
- Buffet setup and takedown
- Menu item recommendation
- Point of Sale (POS) system operations
- Strong Work Ethic
- Specials promotion
- Food sales and promotion
- Ordering Procedures
Languages
English
Professional
Spanish
Professional
Certification
- HIS licence,
- State Resale Certificate
References
References available upon request.
Timeline
Server, Bartender
Tacos Madre Kitchen & Cantina
03.2024 - Current
Guest Service Representative
Santa Ana Elks Lodge
09.2023 - Current
Bartender
Mil Amores Sports Bar
07.2023 - 05.2024
Sales Associate
Kourush Jewelry
01.2006 - 06.2020
- HIS licence,
- State Resale Certificate
Some College (No Degree) -
Los Angeles Community College
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