Karen Denise Merrifield
Cornerstone Schoenherr Family Practice
New Haven,MI
39
years of professional experience
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Work History
Secretary
11 Years- Managed appointment scheduling for patients, ensuring efficient use of provider time.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Facilitated communication between patients and medical staff, enhancing service delivery.
- Coordinated patient follow-up appointments to improve continuity of care.
- Assisted with insurance verification processes, streamlining administrative tasks for staff.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Front Desk Receptionist
14 Years 10 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff, enhancing service
- Assisted in triaging patient inquiries, directing them to appropriate healthcare providers.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Lunchroom Aide
1 Year 9 Months- Assisted in serving nutritious meals to students, ensuring compliance with dietary guidelines.
Cashier
3 Years 7 Months- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
Education
No Degree - General Studies
High School Diploma
Skills
Customer service
Verbal and written communication
Office administration
Organization
Appointment scheduling
File management
Calendar management
Multi-line phone systems
Appointment coordination
HIPAA guideline compliance
EHR account setup
Confidentiality
Multitasking and time management
Timeline
Secretary
Cornerstone Schoenherr Family Practice
08.2015 - CurrentRead More
Front Desk Receptionist
Cornerstone Medical Group Garfield Family Practice
08.2000 - 06.2015Read More
Lunchroom Aide
St Peter’s Richmond
08.1998 - 05.2000Read More
Cashier
John’s Lumbar
02.1988 - 09.1991Read More
Macomb Community College
No Degree from General Studies
Read More
Lutheran High North
High School Diploma
Read More