KARENE A. PUTNEY
Lanha,MD
Summary
A business etiquette consultant and trainer in intercultural etiquette and protocol. A personal development coach and a registered speaker academy participant of The National Speakers Association, NSA–DC Speaker Academy. Exceptional communication and management skills through 15+ years of related professional experience in customer relationship. EXPERTISE Business Development: Offer experienced business/etiquette training that reduces work redundancy and grows business revenue. Customer relationship: Highly experienced customer relationship manager with strong interpersonal skills Technology: Proficient with Microsoft Office packages. Management: High organized and client-oriented with full attention to details. Possesses strong leadership skills. Results-driven manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Chief Executive Officer & President
Etiquette Etiquette, National Habour
, Maryland
01.2019 - Current
- Facilitate top-notch training to employees of businesses to represent businesses in the best way
- Carryout comprehensive etiquette training that aid business operation
- Prepares professionals with the critical behaviours necessary to build lasting relationships with employees
- Formulate policies and operational rules guiding the activities of the business
- Offer personal business consultation to business owners that help grow revenue.
Chief Executive Officer & Director
Learn Love Childcare LLC
Lanham, Maryland
01.2011 - 01.2019
- Directed and executed daily operations and activities in order to provide age- appropriate instruction and care for children
- Conferred with parents regarding facility activities, policies and enrollment procedures
- Recommended methods of modifying inappropriate behaviour and encouraging learning experiences Maintained record of individual children on a daily basis
- Maintained effective communication with parents/guardians on any changes both verbally and written
- Provided emotional and developmental support for children
- Created age-appropriate lesson plans.
Dispatcher
Warfield & Sanford Elevator Company
, Maryland
01.2007 - 01.2010
- Received incoming calls, texts and emails from field mechanics and branch operations management Utilized (dispatching/ticket management system) to assign work to the proper mechanic; provide necessary follow up to ensure timely ticket acceptance and closure Utilized GPS to locate the nearest mechanic for elevator entrapments Monitor Gantt view of mechanics' ticket volume to make decisions on proper dispatch options Communicated directly with customers to provide status updates as requested Performed all assignment confirmations and follow up responsibilities Provided Subject Matter Expert support on application use and issues Provided back-up support as needed to Call Handlers answering customer calls and emails routed to the Dispatch Center Performed other job-related duties and projects as required
Leasing Consultant
The Cloisters
Washington DC, NE
01.2003 - 01.2006
- Recorded and updated details of prospective and existing landlords and tenants into computer database swiftly
- Examined properties and informed maintenance staff of issues
- Advertised available properties and conducted property tours as part of marketing activities
- Screened prospective tenants to ensure they meet eligibility requirements
- Completed lease applications and assisting with the verification of application information
- Informed prospective tenants of results
- Inspecting properties when tenants take occupation and vacate
- Maintained and stored documentation effectively
- Accepted rent payments, security deposits and other applicable fees.
Education
Business Training
THE PROTOCOL SCHOOL oF WASHINGTON
Associate of Arts - Fashion Design
The Art Institute of Philadelphia
Philadelphia, PANo Degree - Early Childhood Education
Prince George Community College
High School Diploma -
High Point High School
Beltsville, MDSkills
Creative problem solving
CRM
Interpersonal Skills
Certification
Licensed - The Protocol School of Washington
Timeline
Chief Executive Officer & President
Etiquette Etiquette, National Habour
01.2019 - Current
Chief Executive Officer & Director
Learn Love Childcare LLC
01.2011 - 01.2019
Dispatcher
Warfield & Sanford Elevator Company
01.2007 - 01.2010
Leasing Consultant
The Cloisters
01.2003 - 01.2006
Business Training
THE PROTOCOL SCHOOL oF WASHINGTON
Associate of Arts - Fashion Design
The Art Institute of Philadelphia
No Degree - Early Childhood Education
Prince George Community College
High School Diploma -
High Point High School