Karen Elizabeth Stankovich
Midvale,UT
Summary
Accomplished Leader focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Skilled in teaching new concepts and best practice strategies.
Overview
16
16
years of professional experience
Work History
COBRA Member Services
HealthEquity
Draper, Utah
09.2021 - Current
- Maintained member satisfaction with forward-thinking strategies focused on addressing member needs and resolving concerns.
- Consulted with outside vendors to resolve discrepancies and create expert solutions.
- Promoted superior experience by addressing member concerns, demonstrating empathy and resolving problems swiftly.
- Sought out ways to go above and beyond job requirements.
- Pursued learning opportunities to advance knowledge and take on greater responsibilities.
Spa Education Director
Cinta Aveda Institute
San Francisco, California
05.2014 - 10.2018
- Oversaw curricula development and implementation of quality educational programs.
- Observed teachers and students in classrooms weekly to gather data and improve instruction and overall student experience.
- Recruited, trained and mentored faculty and staff.
- Counseled and monitored at-risk students for attendance, academic progress and behavioral concerns.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
Lead Esthetics Educator
Avalon School Of Cosmetology
Alameda, California
04.2013 - 05.2014
- Supervised and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
Lead Esthetician
Rocco Altobelli Salons & Day Spas
Minneapolis, Minnesota
02.2006 - 11.2012
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm and exceptional guest experience.
- Recommended retail products for at-home use.
- Developed individualized, therapeutic skin care programs.
Shift Lead
Starbucks Coffee Company
Salt Lake City, Utah
01.2003 - 12.2005
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Education
Associate of Science - Social Work
Salt Lake Community College
Salt Lake City, UtahHigh School Diploma -
Murray High School
Murray, UtahEsthethics Program Certification - Esthethics
Aveda Institute Minneapolis
Minneapolis, Minnesota12.2005
Skills
- Creative Problem Solving
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- De-escalation Techniques
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Time Management
- Microsoft Office Suite
- Team-Oriented and Cooperative
- Proactive Self-Starter
Accomplishments
- Supervised team of 12 staff members and 70+ students
- Earned Best of Twin Cities Award for delivering efficient, high-quality esthetic services. (2008 and 2009)
- Collaborated with team of Product Development in the development of h2t Skincare line
- Increased Spa Department sales by 17% by introducing innovative sales techniques into student salon.
- G.E.M Award winner October 2021-February 2022
Timeline
COBRA Member Services
HealthEquity
09.2021 - Current
Spa Education Director
Cinta Aveda Institute
05.2014 - 10.2018
Lead Esthetics Educator
Avalon School Of Cosmetology
04.2013 - 05.2014
Lead Esthetician
Rocco Altobelli Salons & Day Spas
02.2006 - 11.2012
Shift Lead
Starbucks Coffee Company
01.2003 - 12.2005
Associate of Science - Social Work
Salt Lake Community College
High School Diploma -
Murray High School
Esthethics Program Certification - Esthethics
Aveda Institute Minneapolis