Karen I. Quinteros-Aldana
911 dispatcher
Whiting,IN
Summary
911 Professional with strong background in training and development, prepared to drive impactful learning initiatives. Expertise in designing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making reliable and adaptable asset to any organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Lake County Emergency Communications
01.2015 - Current
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams (estimated 640,000 calls in 2023)
- Administering lifesaving measures as necessary
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Certified Training Officer on IDACS/NCIC, phone and radio
- Phase One Training team member where I development, implemented and trained on address and mapping for trainees during their classroom training. Also, a substitute for the training manager if/when needed.
- Quality Assurance team member where weekly audits are delivered to team members to ensure organizational and IAED standards are being met
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Dispatcher
Whiting Police
04.2014 - 01.2015
- Answer all emergency and non-emergency calls to assist public and enter into Police Track
- Administering lifesaving measures as necessary
- Assisting Police with all radio traffic and checking/verifying warrants, stolen property through NCIC/IDACS
- Maintain professional and courteous behavior while working in a high stress environment
Play and Learning Facilitator Supervisor
Chicago Children’s Museum
03.2010 - 04.2015
- Oversee daily operations
- Worked alongside 4 other Supervisors
- Supervised facilitation of all programming and special events
- Resolved any guest related issues
- Responsible for daily scheduling
- Created and implemented performance improvement plans as necessary and through yearly evaluations
- Assisted Guest Services with any issues related to entry/exit, refunds and daily counts
- Responsible for the daily floor report which consisted of programming and a recap of the day’s events
- Attended monthly training meetings
- Lead role in evacuation procedures
- Assisted in created and assessing training programs for P&L Facilitators
- Member of the Trippers team where we created and trained processed for incoming groups
- Served in several exhibit development teams (i.e.; new early learning space, Play it Safe)
Workshop Leader
Chicago Children’s Museum
04.2009 - 05.2013
- Facilitated Common Core based programing for field trips both on and off site
- Responsible for preparing materials, set up and break down
- Responsible for all communication with group leader for the field trip
- Created a new literacy common core standard program for our k5-1st grade groups
Education
Early Childhood Care And Education
Bob Jones University
Greenville, SCSkills
- Fundamental Computer Proficiency
- Effective Training Delivery
- Skill Development Coaching
- Delivers Results in High-Pressure Situations
- Achievement Focused
- Motivational techniques
- Complex Problem-solving
- Cross-Functional Collaboration
- Strategic Advocacy
Certification
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Emergency Fire Dispatcher (EFD) - International Academies of Emergency Dispatch (IAED).
- Emergency Police Dispatcher Quality Certification (EPD-Q) - International Academies of Emergency Dispatch (IAED).
- Emergency Telecommunicator Corse Instructor Certification (ETC-I)- International Academies of Emergency Dispatch (IAED).
- National Incident Management System (NIMS) Integration Center Certification - Federal Emergency Management Agency.
- CPR/AED Certification
- Certified Training Officer Certification – National Emergency Number Association (NENA).
Timeline
911 Dispatcher
Lake County Emergency Communications
01.2015 - Current
Dispatcher
Whiting Police
04.2014 - 01.2015
Play and Learning Facilitator Supervisor
Chicago Children’s Museum
03.2010 - 04.2015
Workshop Leader
Chicago Children’s Museum
04.2009 - 05.2013
Early Childhood Care And Education
Bob Jones University