Karenia Redondo
North Port,FL
Summary
Hardworking costumer service employee with bast experience interacting with costumers and providing services as needed. Reliable in fast paced working environments and good at multitasking. Offers bilingual skills and is able to help greater number of costumers. Detail-oriented professional with strong customer service skills, bilingual communication, and proficiency in data entry. Committed to enhancing office efficiency and delivering exceptional client support.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Admin Assistant
Suncoast Center for Independent Living
Sarasota, Florida
09.2023 - Current
- Managed office supplies and maintained inventory levels efficiently.
- Prepared documents and reports for internal and external meetings.
- Maintained accurate client records using database management systems.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Processed invoices for payment using accounting software applications.
Shift Leader
Walgreens
Sarasota, Florida
01.2023 - 07.2023
- Trained new employees on customer service and store procedures.
- Supervised daily operations to ensure efficient workflow in retail environment.
- Managed inventory levels to maintain stock availability for customers.
- Assisted customers with product inquiries and resolved issues promptly.
- Coordinated team schedules to ensure adequate staffing during peak hours.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
Receptionist
Suncoast Center-Indep Living
Sarasota, FL
09.2021 - 10.2022
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Greeted and directed visitors to appropriate personnel and answered an large number of calls and emails daily.
- Updated databases and made personal files for each of our consumers.
- Set up delivery/ pick up dates for different services
- Worked with data base and Microsoft Office tools such as Excel and outlook.
- Gathered and researched information based on the needs of each consumer.
Cashier
Key Food Supermarket
Sarasota FL, Florida
02.2020 - 03.2020
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Answered customer questions, provided store information and directed customers to designated store areas.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Sarasota, FL12-2027
High School Diploma -
Sarasota Military Academy
Sarasota, FL05-2020
Associate of Arts - Nursing
State College of Florida, Manatee-Sarasota
Bradenton, FLSkills
- Customer Service-Oriented
- Familiar with Microsoft Office
- Verbal and Written Communication
- Data Entry
- Bilingual: Speak fluent English and Spanish
- Computer skills
- Friendly, positive attitude
- Fast Learner
Languages
Spanish
Native/ Bilingual
Certification
- Work in a food pantry distribution as part of the Suncoast Center for independent Living institution
- Had to package different foods for consumers including meats and vegetables.
- Had to go to a Food Handler certification class.
- Earned the food Handler Certificate after doing the class.
Timeline
Admin Assistant
Suncoast Center for Independent Living
09.2023 - Current
Shift Leader
Walgreens
01.2023 - 07.2023
Receptionist
Suncoast Center-Indep Living
09.2021 - 10.2022
Cashier
Key Food Supermarket
02.2020 - 03.2020
High School Diploma -
Sarasota Military Academy
Associate of Arts - Nursing
State College of Florida, Manatee-Sarasota
Bachelor of Science - Nursing
Arizona College of Nursing