Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Karen M Garcia

Las Cruces,United States

Summary

Dedicated and enthusiastic customer service professional with over 6 years experience in fast-paced environments. Recognized for an excellent work ethic and superior interpersonal-skills, consistently delivering customer satisfaction and fostering positive customer experiences.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Southwest Cardiovascular Center
Las Cruces, NM
08.2023 - Current
  • Greet and assist every visitor entering the establishment in a welcoming manner.
  • Answer and manage calls in a multi-line phone system by taking messages and routing to proper extensions.
  • Maintain up-to-date records by regularly updating and verifying patient information.
  • Collect and process co-payments and account balances.
  • Coordinate appointments aligning with both patient schedules and operational times.
  • Confirm up to 30 appointments through verbal communication.
  • Process and schedule new-patient referrals.
  • Daily processing of medical records in compliance to HIPPA guidelines.
  • Manage all Spanish related inquiries in a timely manner.

Spanish Interpreter

Cyracom International Inc
Las Cruces, NM
08.2019 - 07.2023
  • Delivered accurate and complete interpretation with emphasis on the speaker's intent and emotion.
  • Proper discarding of notes in compliance to confidentiality.
  • Assisted over 20+ inbound calls consecutively with excellent fluency and accuracy.
  • Continuous expansion of personal glossary for medical, financial, 911 and insurance.
  • Predictable monthly 4.0 score in Quality, Performance and excellent Attendance.

Caregiver

Mountain Shadows Home Care Inc
Las Cruces, NM
05.2019 - 01.2020
  • Maintained a clean and well-organized environment for client's safety and well-being.
  • Prepared daily meals to meet client's nutritional needs as indicated by physician.
  • Provided transportation to and from medical appointments.

Education

High School Diploma -

Mayfield High School
Las Cruces, NM
05.2014

Skills

  • Upbeat
  • Self-motivated
  • Multi-tasking
  • Appointment scheduling
  • Bilingual communication
  • Multi-line phone systems

Languages

Spanish
Native/ Bilingual

References

  • References available upon request

Timeline

Front Desk Receptionist

Southwest Cardiovascular Center
08.2023 - Current

Spanish Interpreter

Cyracom International Inc
08.2019 - 07.2023

Caregiver

Mountain Shadows Home Care Inc
05.2019 - 01.2020

High School Diploma -

Mayfield High School

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