Adelaide Bui
Iowa City,United States
Summary
Experienced Customer Service Representative fluent in English and Vietnamese. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
University Of Iowa Hospital And Clinics
Iowa City , IA
03.2022 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process, including Covid-19 screening.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Gathering information to check in patients/visitors and direct them to the right place where they needed to be.
Host
Konomi Restaurant
Iowa City, IA
08.2021 - Current
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations and to-go orders by phone, answered customer questions about hours, menu information, seating and informed of accurate wait times.
- Routinely supported other areas of restaurant by bussing table and completing financial transactions for other staff members.
- Recorded available tables after seating each party using specialized seating software.
Barista
Mammitas Coffee & Flowers By Jacqueline
Iowa City, IA
10.2021 - 05.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
High School Diploma -
City High School
Iowa City, IA05.2021
Skills
- Gathering, tracking and filing information quickly
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Call Documentation
- Front Desk Reservations
- Active Listening
Timeline
Front Desk Receptionist
University Of Iowa Hospital And Clinics
03.2022 - Current
Barista
Mammitas Coffee & Flowers By Jacqueline
10.2021 - 05.2022
Host
Konomi Restaurant
08.2021 - Current
High School Diploma -
City High School
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