KAREN M SCOTT
Doylestown,PA
Summary
Current diligent unit clerk with strong background in managing front desk operations and providing exceptional customer service. Successfully coordinated daily administrative tasks and enhanced client satisfaction. Demonstrated proficiency in handling communications and resolving issues efficiently.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unit Clerk
Penn Medicine Doylestown Health
Doylestown, PA
03.2024 - Current
- Managed patient records and ensured compliance with confidentiality protocols.
- Coordinated communication between healthcare teams, enhancing workflow efficiency.
- Assisted in scheduling appointments, optimizing patient flow within the unit.
- Updated electronic health records promptly to ensure data accuracy and accessibility.
- Maintained inventory of medical supplies, ensuring availability for staff needs.
- Processed incoming calls and routed inquiries to appropriate departments effectively.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared and processed patient referrals and transfer requests.
Certified Life and Health Coach
Self-employeed
07.2020 - Current
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Documented behaviors, treatments and non-compliance issues.
- Connected clients with available resources to improve plan success.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Recommended nutrition and fitness modifications to improve overall health of clients
- Assisted clients in finding new ways to inspire healthier habits
Food and Nutrition Server
Doylestown Hospital
Doylestown PA 18901
03.2022 - 03.2024
- Delivers patient meal trays within 45 minutes of order and at proper temperature
- Accurately records patient food and fluid intake for meals. Properly educates patient on appropriate meal selections in compliance with physician ordered therapeutic diets.
- Inventories, assembles and delivers patient floor stocks using appropriate FIFO principles
- Provides assistance in kitchen as assigned to assure patient meal service runs efficiently and effectively
- Promptly answers patient phone calls and assists patient with meal selection
- Assembles trays to be delivered to patients
Cashier
Giant Food Stores
Langhorne, PA
05.2020 - 03.2022
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Real Estate Agent
Weichert Realtors
06.2015 - 12.2021
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Established positive relationships and team spirit among co-workers
- Attained the "2017 Million Dollar Club Member" level
- Upheld fiduciary interests ensuring confidentiality and best interest of clients
Caregiver
Open Systems Healthcare
04.2019 - 01.2020
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Dining Room Server
The Brunswick At Attleboro
10.2014 - 07.2015
- Maintained resident satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help residents make food choices.
- Checked in with residents and specific dietary needs while refilling waters and clearing plates.
- Took orders and delivered food items to residents in main dining room.
- Bussed and reset tables to keep dining room and work areas clean.
Education
EXTON - Pharmacy Technician
FULL CIRCLE COMPUTING
Exton, PA01-2021
Certification, Life and Health Coach -
Health Coach Institute
Boise, ID 10-2020
Bachelor of Science - Bible Studies
CAIRN UNIVERSITY
Langhorne, PA05-1984
Bachelor of Arts - Music
Cairn University
Langhorne, PA05-1984
Skills
- HIPAA compliance
- Visitor check-in skills
- Phone call direction
- Multi-line phone systems
- Listening skills
- Administrative skills
- Computer proficiency
- Data entry
- Preparing charts
- Documentation skills
- Medical records maintenance
- Appointment scheduling
Certification
- Certified Pharmacy Technician
- Certified Life Coach
- Certified Health Coach
Timeline
Unit Clerk
Penn Medicine Doylestown Health
03.2024 - Current
Food and Nutrition Server
Doylestown Hospital
03.2022 - 03.2024
Certified Life and Health Coach
Self-employeed
07.2020 - Current
Cashier
Giant Food Stores
05.2020 - 03.2022
Caregiver
Open Systems Healthcare
04.2019 - 01.2020
Real Estate Agent
Weichert Realtors
06.2015 - 12.2021
Dining Room Server
The Brunswick At Attleboro
10.2014 - 07.2015
EXTON - Pharmacy Technician
FULL CIRCLE COMPUTING
Certification, Life and Health Coach -
Health Coach Institute
Bachelor of Science - Bible Studies
CAIRN UNIVERSITY
Bachelor of Arts - Music
Cairn University