KAREN M. WOODBURY
Department of Buildings
Washington,DC
1
Certification
25
years of professional experience
Program Support Specialist with over 15 years of administrative and office support experience in corporate and government environments. Skilled in customer service, project coordination, and process improvement. Adept at managing multiple tasks and ensuring high-quality support for teams and clients.
Work History
PROGRAM SUPPORT SPECIALIST
2 Years 2 Months- Respond to permit applicant inquiries via the KRM platform.
- Perform quality assurance on permit applications before issuance
- Assist the Office of the Comptroller and Finance Office (OCFO) and the Office of Construction and Building Structure (OCBS) with returned checks and unresolved project payments.
- Audits incoming permit documentation to identify missing items and coordinates targeted corrective actions, improving approval readiness and reducing back-and-forth with applicants.
FRONT DESK ASSOCIATE
1 Month- Welcomed residents, creating a friendly and inviting atmosphere
- Recorded and tracked incoming packages from Amazon, FedEx, and UPS to ensure secure and efficient delivery
- Observed and monitored security cameras to maintain safety and security of premises
- Monitored cameras
- Created service invoices for engineers
- Utilized a two-way radio
HEALTH SERVICES ASSISTANT
5 Months- Cleared holds from student records to facilitate timely access to services
- Set doctor appointments
- Coordinated doctor appointments for students, ensuring timely medical care
- Provided insurance waiver insurance
- Supported Health Fair operations, enhancing community health awareness
OFFICE ASSISTANT
18 Years- Processed securities litigation filings
- Coordinated and facilitated breakfast and lunch meeting
- Maintained kitchen supply controls and vendor relationships,
- Relieved receptionist for breaks and lunch
- Copied and scanned documents
Education
Salesforce 101, 102, 103 - Salesforce
Customer Communications, Empathy And Frustration - Customer Service
Various Professional Development Courses - 26 Professional Development
- Honoree of Pathways to Public Service
Bachelor of Arts - Digital Media
Investigations - Investigations
Skills
Microsoft Word
Canva
Document preparation & formatting
Data Entry
PowerPoint
Records management
Applicant follow-up
Calendar coordination
Permit processing
Quality assurance review
Stakeholder communication
Certification
- DCHR 26 PROFESSIONAL DEVELOPMENT COURSES
- MENTAL HEALTH FIRST AIDER (DCHR)
Timeline
PROGRAM SUPPORT SPECIALIST
Department of Buildings
06.2024 - CurrentRead More
FRONT DESK ASSOCIATE
VNNC
11.2022 - 12.2022Read More
HEALTH SERVICES ASSISTANT
University of the District of Columbia
03.2022 - 08.2022Read More
OFFICE ASSISTANT
Ivins, Phillips & Barker
09.2001 - 09.2019Read More
Department of Buildings
Salesforce 101, 102, 103 from Salesforce
Read More
Percipio
Customer Communications, Empathy And Frustration from Customer Service
Read More
DCHR
Various Professional Development Courses from 26 Professional Development
Read More
University of The District of Columbia
Bachelor of Arts from Digital Media
Read More
Ashworth College
Investigations from Investigations
Read More
ADDITIONAL INFORMATION
- Member National Forum Black Public Administrators (NFBPA)
- DOB Employee Engagement Committee
- DOB Building Emergency Response Team (BERT)