Karen Marie Webb
Lakewood,OH
Summary
Detail-oriented Delivery Driver and Call Center Representative with a background in route planning, customer communication, and order processing. Uses GPS routing, app-based updates, and accurate documentation to support timely deliveries, resolve customer issues, and maintain reliable service.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Delivery Driver/Call Center Representative
Door Dash/Uber Eats
Lakewood, OH
05.2019 - Current
- Delivered food orders through DoorDash and Uber Eats using mobile dispatch apps.
- Used GPS routing to support timely deliveries across assigned service areas.
- Updated customers via app messages and phone calls about order status, ensuring timely communication.
- Resolved customer issues with knowledgeable and friendly service, leading to high satisfaction levels.
- Informed customers about available products and services during calls, enhancing overall experience.
- Processed cashless payments and recorded proof of delivery in app systems.
- Updated databases with new and modified customer data.
Education
Bachelor of Science - Office Administration
Kent State University
Kent, OH08-1988
Skills
- Order processing
- Order documentation
- Data management
- Customer relationship management
- Customer engagement
- Problem solving
- Service excellence
- Attention to detail
- Reliability
- Adaptability
- Punctuality
Certification
- Zendesk Certification
Timeline
Delivery Driver/Call Center Representative
Door Dash/Uber Eats
05.2019 - Current
Bachelor of Science - Office Administration
Kent State University