Karen Marie Webb
Work Preference
Desired Job Title
Work Type
Minimum Desired Compensation
Important To Me
Experienced Delivery Driver and Call Center Representative with over 7 years in customer service and route planning. Skilled in efficient order processing and problem resolution, ensuring timely deliveries and accurate records. Strong communicator dedicated to enhancing customer satisfaction and operational efficiency. Dependable delivery driver and call center representative with strengths in order processing, customer communication, and database entry. Known for courteous service, accurate documentation, and quick problem solving. Detail-oriented professional with a background in delivery driving and call center support. Strong in service excellence, customer relationship management, and handling customer needs with a courteous demeanor. Focused on accurate documentation, timely updates, and reliable support. Experienced delivery and customer support professional with a strong record of accurate data entry, timely order updates, and clear communication. Skilled in resolving customer issues, handling payments, and maintaining organized records. Focused on service excellence and reliable support. Reliable delivery and customer service professional with experience in order fulfillment, GPS routing, and clear customer communication. Known for strong time management, problem-solving, and accurate record updates.
Work History
Delivery Driver/Call Center Representative
7 Years 6 Months- Delivered food orders through DoorDash and Uber Eats using mobile dispatch apps.
- Used GPS routing to support timely deliveries across assigned service areas.
- Updated customers through app messages and phone calls about order status to ensure clear communication.
- Processed cashless payments and recorded proof of delivery in app systems.
- Resolved customer issues with knowledgeable and friendly service, contributing to high satisfaction levels.
- Informed customers about available products and services during calls, enhancing their overall experience.
- Updated databases with new and modified customer data.
Independent Contractor
15 Years 2 Months- - Updated client records, invoices, and contract files.
- - Reviewed customer requests, resolved questions, and clarified order details before completion.
- - Supported repeat business through quality work and strong customer service.
- - Identified customer needs promptly and efficiently.
- - Used document management system to organize company files and keep information current and easy to access.
- - Set specific project goals to track progress and review final results.
Education
Bachelor of Science - Office Administration
Certification
- Zendesk Certification
Skills/Software
- Windows 10/11
- Microsoft Word, Excel, PowerPoint, Outlook, Access, and Teams
- PDF/Personal & Professional
- Yahoo Mail/Personal
- Gmail/Personal
- Zoom/Team Collaboration Tool
Other Skills: Order processing, Database entry, Documentation and reporting, Service excellence, Dependable, Detail-oriented, Adaptability, Courteous demeanor, and Punctuality.
Education
Currently studying Zendesk processes at Alison University. Will receive certificate soon.