Karen Montano
Summary
At Walt Disney Parks and Resorts, was able to lead a team in enhancing guest satisfaction through efficient order and payment processing, demonstrating exceptional professionalism and cash-handling expertise. My leadership fostered a positive work culture, significantly reducing discrepancies and ensuring high cleanliness standards, showcasing the ability to multitask and empathize with both guests and team members.
Overview
5
5
years of professional experience
Work History
Food and Beverage Cashier Lead
Walt Disney Parks and Resorts
03.2019 - Current
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
- Promoted a positive work culture by fostering teamwork, clear communication, and mutual respect among all cast members.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Monitored areas for security issues and safety hazards.
Education
Associate of Science - Nursing
Long Beach City College
Long Beach, CA12.2025
Phlebotomy Certificate - Phlebotomy
Phlebotomy Training Specialists
Artesia, CA06.2024
Skills
- Professionalism and Courtesy
- Cleanliness and hygiene
- Patience and Empathy
- Cash handling expertise
- Venipuncture Technique
- Order of draw
- Patient Communication
- Blood culture collection
- Capillary puncture
- Blood Collection Equipment
Languages
Spanish
Native or Bilingual
Timeline
Food and Beverage Cashier Lead
Walt Disney Parks and Resorts
03.2019 - Current
Associate of Science - Nursing
Long Beach City College
Phlebotomy Certificate - Phlebotomy
Phlebotomy Training Specialists
Similar Profiles
Stefanie WrightStefanie Wright
Working Lead at Walt Disney Parks and ResortsWorking Lead at Walt Disney Parks and Resorts
Sianava Roland Seva'aetasi IVSianava Roland Seva'aetasi IV
Distribution Associate at Walt Disney Parks and ResortsDistribution Associate at Walt Disney Parks and Resorts
Megan BarnesMegan Barnes
Attractions Cast Member at Walt Disney Parks and ResortsAttractions Cast Member at Walt Disney Parks and Resorts
Nicholas O'DonnellNicholas O'Donnell
Culinary Person at Walt Disney Parks and ResortsCulinary Person at Walt Disney Parks and Resorts
Kimberly DroskiKimberly Droski
Food and Beverage Team Lead, Closing Team Lead/General Merchandise Team Lead/Inbound/Logistics Team Lead/Food and Beverage Team Lead at TargetFood and Beverage Team Lead, Closing Team Lead/General Merchandise Team Lead/Inbound/Logistics Team Lead/Food and Beverage Team Lead at Target