Karenn Oyuela
Lakeland,FL
Summary
Professional, hardworking and passionate with strong skills in managing a team, guiding them and helping them meet company goals, schedules and available to take on new challenges and expectations.
Overview
28
28
years of professional experience
Work History
Retail Supervisor
Hard Rock Casino
Tampa
04.2024 - 04.2026
- Supervised daily operations of retail staff, ensuring adherence to company policies and procedures.
- Trained new employees on product knowledge and customer service standards to enhance team performance.
- Monitored inventory levels, implementing efficient restocking processes to maintain optimal stock availability.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Maintained high standard of store presentation and cleanliness, attracting more customers and enhancing their shopping experience.
Public Space Supervisor
Hard Rock Casino
Tampa
04.2023 - 04.2024
- Supervised daily operations to ensure compliance with gaming regulations and safety protocols.
- Coordinated scheduling and staffing to optimize resource allocation during peak hours.
- Provide excellent guest service cultivating brand loyalty
- Supervised cleanliness across the Casino interiors and exterior, maintaining top-tier standards
- Resolved guest complaints effectively, fostering a positive environment for both guests and staff.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Public Space Attendant
Hard Rock Casino
Tampa, FL
01.2023 - 04.2023
- Provided exceptional customer service, ensuring guest satisfaction and loyalty.
- Maintained cleanliness and organization of assigned areas to enhance guest experience.
- Assisted in managing gaming operations, ensuring compliance with regulations and standards.
- Collaborated with team members to resolve guest issues promptly and effectively.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Stocking Associate
Walmart
Mulberry, FL
06.2020 - 12.2022
- Maintained organized stock levels to ensure efficient product accessibility.
- Implemented improved shelving techniques for maximizing storage efficiency.
- Monitored expiration dates and rotated products to minimize waste.
- Maintained effective team member communication.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Organized and stocked shelves to ensure optimal product placement and accessibility.
- Implemented safety protocols to minimize accidents and maintain compliance with regulations.
Case Packer
Tampa Maid Foods
Lakeland, FL
10.2017 - 04.2020
- Collaborated with team members to maintain quality standards in packaging processes.
- Strengthened team morale and motivation by actively participating in company initiatives, fostering a positive work environment for all employees.
- Demonstrated adaptability by learning new technologies quickly as they were introduced into the case packing process, maintaining a high level of productivity.
Sales Representative
Tour Operator Andy Paraiso Tours
Tegucigalpa, Honduras
11.2014 - 05.2017
- Established strong relationships with clients, enhancing repeat business
- Delivered exceptional customer service, resolving issues promptly
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
Cashier Supervisor
Banco Hondureno Del Cafe
Tegucigalpa, Honduras
02.1998 - 08.2002
- Supervised daily cash handling processes to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Coordinated team schedules to maintain optimal staffing during peak hours and enhance service efficiency.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
Education
High School Diploma -
Instituto Tegucigalpa
Tegucigalpa, Honduras11-1988
Skills
- Guest Service
- Creative Solutions
- Maintaining Work Area
- Sales Floor Support
- Detail-Oriented
- Training
- Interpersonal Communications
- Task delegation
Languages
English
Spanish - Intermediate
Timeline
Retail Supervisor
Hard Rock Casino
04.2024 - 04.2026
Public Space Supervisor
Hard Rock Casino
04.2023 - 04.2024
Public Space Attendant
Hard Rock Casino
01.2023 - 04.2023
Stocking Associate
Walmart
06.2020 - 12.2022
Case Packer
Tampa Maid Foods
10.2017 - 04.2020
Sales Representative
Tour Operator Andy Paraiso Tours
11.2014 - 05.2017
Cashier Supervisor
Banco Hondureno Del Cafe
02.1998 - 08.2002
High School Diploma -
Instituto Tegucigalpa