Lyla Ortiz
Atlanta,GA
Summary
Dynamic retail professional with extensive experience and excelling in customer service and team leadership. Proven track record in enhancing sales through effective staff training and inventory management. Adept at problem-solving and communication, ensuring exceptional shopping experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
Retail Supervisor
The Men’s Wearhouse
10.2022 - Current
- Assisted with fittings, styling, rentals, and purchases.
- Supervised daily operations to maintain store efficiency and customer satisfaction.
- Trained and mentored new staff to enhance service quality and team performance.
- Resolved customer inquiries and complaints promptly to ensure positive shopping experiences.
- Scheduled staff shifts effectively to align with peak business hours and staffing needs.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
Key Holdler
Salon Centric
Savannah, Georgia
02.2024 - 08.2024
- Monitored cash handling procedures and maintained accurate financial records.
- Coordinated with suppliers to manage stock levels and reorder products efficiently.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
Part-Time Receptionist
Red Gate Farms
11.2020 - 06.2024
- Greeted guests, answered phones, scheduled reservations, and handled inquiries.
- Assisted with administrative tasks and supported smooth daily operations.
Store Manager
Journeys
09.2021 - 10.2022
- Managed daily store operations and provided customer assistance on the sales floor.
- Supervised staff, created schedules, and helped maintain store organization.
Assistant Store Manager
J.Crew Factory
05.2021 - 10.2021
- Supported customers, inventory processing, and daily retail operations.
- Assisted with visual merchandising and team communication.
Skills
- Customer Service & Guest Relations
- Sales coordination
- Inventory management
- Team leadership
- Staff training and development
- Cash Handling & POS Systems
- Scheduling & Organization
- Retail & Inventory Support
- Microsoft Office
- Communication & Problem Solving
Timeline
Key Holdler
Salon Centric
02.2024 - 08.2024
Retail Supervisor
The Men’s Wearhouse
10.2022 - Current
Store Manager
Journeys
09.2021 - 10.2022
Assistant Store Manager
J.Crew Factory
05.2021 - 10.2021
Part-Time Receptionist
Red Gate Farms
11.2020 - 06.2024