Karenn Sterling
HOLLYWOOD,Florida
Summary
Professional with critical thinking and a focus on organizational communication, with intercultural competence, specifically in the areas of translation, digital communication, and organizational communication consulting; with linguistic and communication skills to interact in Spanish, English and French globally.
Overview
12
12
years of professional experience
Work History
Manager
Donut Cream
Hollywood, FL
10.2025 - Current
- Led daily operations, ensuring efficient store management and exceptional customer service.
- Analyzed sales trends to optimize inventory levels and improve product placement strategies.
- Managed budgeting processes, reducing costs while maintaining quality standards across operations.
- Mentored team members, fostering a collaborative environment that improved morale and productivity.
- Established visual merchandising standards that enhanced store aesthetics and increased customer engagement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
General Manager
HOTEL STERLING
10.2017 - 06.2025
- Developed strategic plans that supported organizational growth and operational excellence.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Administrator
HOTEL SHADAY
02.2016 - 09.2022
- Managed daily operations, ensuring seamless front desk functionality and guest satisfaction.
- Coordinated reservations and room assignments using property management systems to optimize occupancy rates.
- Developed training materials for new staff, fostering a culture of excellence in customer service.
- Implemented process improvements that reduced check-in times, increasing guest satisfaction ratings.
- Analyzed guest feedback to identify areas for improvement, contributing to overall hotel performance metrics.
- Oversaw inventory management of supplies, ensuring adequate resources for daily operations without excess spending.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
English teacher
MISSIONATY SCHOOL OF LANGUAGES LA CONCORDIA
06.2014 - 12.2014
- Developed and implemented engaging lesson plans to enhance student comprehension and language skills.
- Assessed student progress using standardized evaluations to inform instructional strategies.
- Mentored junior teachers, providing guidance on curriculum development and classroom management techniques.
Education
Professional - Modern Languages
EAN UNIVERSITY
01.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
LANGUAGES
SPANISH - NATIVE
ENGLISH - B2
FRENCH - A2
Timeline
Manager
Donut Cream
10.2025 - Current
General Manager
HOTEL STERLING
10.2017 - 06.2025
Administrator
HOTEL SHADAY
02.2016 - 09.2022
English teacher
MISSIONATY SCHOOL OF LANGUAGES LA CONCORDIA
06.2014 - 12.2014
Professional - Modern Languages
EAN UNIVERSITY