Karenna Cerna
Silver Spring,MD
Let my soul smile through my heart and my heart smile through my eyes, that I may scatter rich smiles in sad hearts.
Paramahansa Yogananda
Summary
Dedicated and Positive Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Cape Rey - A Hilton Resort & Spa
05.2022 - 06.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Prepared reports on guest satisfaction levels and other metrics.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Collected room deposits, fees, and payments.
Beauty Consultant
CVS
07.2021 - 01.2022
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
- Opened, shelved and merchandised 100's of new products in visually appealing and organized displays for optimal sales promotions.
- Assisted in organizing promotional events, resulting in increased brand awareness.
Education
Diploma -
06.2018
Skills
- Exceptional Communication
- Guest Accommodations
- Attention to Detail
- Conflict Resolution
- Telephone Etiquette
- Invoicing and Billing
Certification
IBM IT Support Professional Certificate
licenses
- Drivers License, State of Maryland
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Agent - Cape Rey - A Hilton Resort & Spa
05.2022 - 06.2023
Beauty Consultant - CVS
07.2021 - 01.2022
San Marcos High School - Diploma,
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