Polina Rudenko
Chicago,Illinois
Summary
Customer-focused professional with strong experience in front desk operations and retail sales. Recognized with a Stars of the Industry award for excellence in guest service, demonstrating exceptional communication skills, professionalism, and the ability to create positive, memorable experiences. Proven sales background with Pandora Jewelry, skilled at understanding client needs, building trust, and driving revenue through personalized service. Naturally enthusiastic about connecting with people, quick to learn, and motivated to grow by taking on new challenges and developing new skills in every role.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Arlo Hotels
Chicago
04.2024 - 10.2025
- Greeted and assisted guests, ensuring a welcoming atmosphere and prompt service.
- Managed reservation systems, efficiently processing bookings and cancellations.
- Responded to guest inquiries and concerns, providing reliable information and solutions.
- Coordinated with housekeeping and maintenance teams to ensure room readiness.
- Handled check-ins and check-outs, maintaining accuracy in billing processes.
- Maintained front desk area, ensuring cleanliness and organization of materials.
- Assisted in training new staff on operational procedures and customer service standards.
- Collected feedback from guests to improve service quality and enhance guest satisfaction.
Key Holder
Pandora Jewelry
Chicago
01.2023 - 03.2024
- Assisted customers in product selection to enhance shopping experience
- Maintained accurate inventory records using point-of-sale systems
- Processed transactions efficiently while ensuring compliance with company policies
- Collaborated with team members to achieve sales targets and improve customer service
- Resolved customer inquiries and complaints promptly to ensure satisfaction
Host
Lettuce Entertain You
Chicago, Illinois
11.2023 - 02.2024
- Monitored dining area to track seating availability, service and occupancy.
- Anticipated guest needs for personalized and seamless service.
- Offered flexible working hours to cover busy shifts during periods of high demand.
- Coordinated waitstaff to balance workload between restaurant sections.
- Met goals for fast table turnaround and low customer wait times by controlling guest flow.
- Performed opening and closing duties such as turning on lights, preparing outdoor seating areas, and locking doors.
- Coordinated seating arrangements to accommodate walk-ins and reservations effectively.
- Collaborated with management in planning events or promotions held at restaurant.
- Managed reservations using reservation management software.
- Greeted guests upon arrival and escorted them to their tables.
- Monitored dining room capacity to ensure optimal guest experience.
- Offered assistance to elderly or disabled guests by holding doors open or helping them navigate through restaurant.
- Maintained cleanliness of hostess stand, lobby area, and menus.
- Communicated with management and service staff to address customer needs.
Exhibition Assistant
Sinart
Bologna, Italy
03.2022 - 04.2022
- Prepared reports on attendance, visitor feedback, and overall event success.
- Greeted guests upon arrival and provided them with necessary information about exhibition.
- Updated social media platforms to promote upcoming exhibitions or events.
- Assisted in setting up and dismantling exhibition booths.
- Scheduled meetings with vendors, sponsors, or partners involved in exhibition.
- Liaised with artists, curators, and other stakeholders involved in exhibition process.
- Coordinated with suppliers for materials and equipment needed for event.
- Collaborated with team members to ensure smooth operations during exhibitions.
- Maintained clean and organized work environment to ensure safety at all times.
Package Associate
Sinart
Dnipro, Ukraine
06.2021 - 09.2021
- Achieved daily performance targets, working quickly to process shipments and meet customer demands.
- Maintained team efficiency with well-organized storage, staging, and shipment areas.
- Moved packages of all sizes by hand or with equipment such as forklifts and pallet jacks.
- Counted items, reviewed packing lists and corrected discrepancies.
Education
High School - undefined
Waldorf School
Dnipro05.2023
High School - undefined
Waldorf School
Balingen, Germany04.2023
Skills
Telephone reception
Reservations Management
Dining room management
Guest Relations
Problem Solving Abilities
Table Assignment Coordination
Food Allergy Awareness
Team Collaboration
Server Support
Customer Service
Menu knowledge
POS Software
Impression management
Hospitality and accommodation
Menu management
Reservation Management
Effective Time Management
Reservation coordination
Telephone Etiquette
Professional Appearance
Exceptional Communication
Accomplishments
Recipient of the "Stars of the Industry" Award (Illinois) for excellence as a Front Desk Agent, recognized for outstanding guest service, professionalism, and the ability to create consistently positive and memorable client experiences. Achieved Top 3 Sales Ranking at a Pandora Jewelry location, demonstrating strong sales performance, deep product knowledge, and a proven ability to build customer trust and drive revenue through personalized service and recommendations
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
German
Elementary
Timeline
Front Desk Agent
Arlo Hotels
04.2024 - 10.2025
Host
Lettuce Entertain You
11.2023 - 02.2024
Key Holder
Pandora Jewelry
01.2023 - 03.2024
Exhibition Assistant
Sinart
03.2022 - 04.2022
Package Associate
Sinart
06.2021 - 09.2021
High School - undefined
Waldorf School
High School - undefined
Waldorf School