Grace Cox
Branson,MO
Summary
Dynamic customer service professional with extensive experience at Comfort Inn & Suites, excelling in client relationship management and inventory oversight. Proven ability to enhance guest satisfaction and streamline operations, leveraging strong verbal communication and organizational skills to foster loyalty and drive repeat business. Committed to maintaining high standards in hospitality.
Overview
2026
2026
years of professional experience
Work History
Front Desk Agent
Comfort Inn & Suites
11.2022 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Prepared reports on guest satisfaction levels and other metrics.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and hotel operations.
Assistant Manager
Family Dollar
2020 - 2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Cashier
Country Mart Grocery Store
2013 - 2018
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Shawnee Heights High School
Tecumseh, KSGraduate Certificate -
Honor Academy of The Ozarks
Branson West, MOSkills
- Inventory management
- Scanning and copying
- File organization
- Accounting support
- Schedule management
- Client relationship management
- Scheduling appointments
- File management
- Data entry
- Customer engagement
- Verbal communication
- Hospitality and accommodation
- Supply inventory
- Scheduling and calendar management
- Microsoft office
- Telephone reception
Timeline
Front Desk Agent
Comfort Inn & Suites
11.2022 - Current
Assistant Manager
Family Dollar
2020 - 2022
Customer Service Cashier
Country Mart Grocery Store
2013 - 2018
High School Diploma -
Shawnee Heights High School
Graduate Certificate -
Honor Academy of The Ozarks